Inject conversational catalog item in topic
Hi CommunityI'm bulding custom greeting topic. How can I call conversational catalog in certain brach of the topic flow? or is it possible to call it via AI agent?Thanks!
Forum Posts
Getting error when connecting Now assist with openAI "Error: Cannot read property "provider"..."
Hi Team, Getting error when connecting Now assist with openAI,I have created flow which runs on trigger cond i.e., whenever incident is created, and in action I am trying to get summary of that incident in work notes, but while testing I am getting e...
Virtual agent NLU migrated topics not working correctly in Now assist
We have recently migrated one NLU topic to LLM now assist for Virtual agent. We are facing 2 isssues:1. The topic is not working as expected in the Now assist for virtual agent (example it is for creating incident from short description. When we ente...
Resolved! Now Assist Implementation plan and use cases
Hi , Need Now Assist Implementation execution plan details (activity wise) and use cases. anyone has prepared. need step by step activities in DEV,UAT,PROD instances with timelines we are planning to implement below use cases. Chat summarizationIncid...
NowAssist Implementation usecases
Hi All, We are planning to implement NowAssist in my account. my main focus on ITSM. how you start preparing use cases which data we have to analyse and come up with use cases. which of the modules we need to consider.
Now Assist skills througing error if data size is more
Error while testing from the skill kit:{ "error": { "sourceErrorMessage": "", "sourceErrorResourceId": "", "errorMessage": "DATA_PRIVACY_API_ERROR_001: Input data size exceeds limit. Please refer to DataPrivacyApi documentation.", "sourceErrorFeature...
Custom templates in NowAssist Knowledge generation
I would like to configure NowAssist Knowledge Generation functionality with use of certain Knowledge Base and Certain Templates. I am aware, I can configure the Knowledge Base however, not able to specify the template which can be used while creating...
Resolved! "Activate all Software Asset Management Professional plugins" failed on my dev instance
Please assist me investigating and recovering my dev357521 instance as the "Activate all Software Asset Management Professional plugins" failed
Build agent
Using Build agent can we do the following :can it create solution design for any business reqcan it create stories or epics in ServicenowCan it create Test caseCan it create demo datacan it help creating any kind of documentation
Workspace OOB “Export to PDF” shows no related list rows in Test instance (works in DEV
Hi all,Problem:In Workspace, the OOB Export to PDF for our custom table renders related list rows in DEV, but in Test it not shows the related list (no rows). Classic UI export is fine in both environments; only Workspace export is affected.Observed ...
Agentic AI plugin and Use cases
What is the plugin required for Agentic AI?Can we install plugin in PDI? If yes, what are the use cases we can try for ITSM?
Welcome to service now- List and Fiter
I have completed the List and filter activity still validation is shown as failed. Can anyone help
Switching Between Active Conversations in NAVA via Custom Slack Bot — Is It Possible?
[Background / Context]In the Now Assist Virtual Agent (NAVA) web interface, clicking the Chat button at the top displays all currently Active conversations. Each conversation can be individually selected, allowing the user to resume and continue any ...
How to fetch all the records for table and provide to analyze in Now Assist Skill Kit
I want to fetch all the records of a particular table rather than a single record of a particular table to provide as an input in script to analyze, is it possible or any alternative, if not.
How to change the greeting message in now assist teams
Hello Everyone,I want to know where the greeting message was configured for now assist in teams. I've checked in the Now assist in virtual agent assistant and other assistant as well, but the greeting message which configured is different. Is there a...