Resolved! AI agent studio
I am looking to access 'Now Assist AI Agent Studio' in my instance, but cannot find it. What are the steps i need to follow to open or access 'Now Assist AI Agent Studio'.Can I access it in my PDI or any lab instance?
Forum Posts
Resolved! Virtual Agent button hover color change
Hi Community, we have Virtual Agent set up on our Service Portal using Agent Chat Configuration. The issue is that when a user hovers over the chatbot launcher button, the background color changes — we want it to stay the same on hover with no color ...
Resolved! How to disable now assist execution (view AI steps)
Hello Everyone, Is it possible to disable the View AI steps?, it is just showing the logs of which AI agent or topic has been executed. It is showing in AI agent studio testing page and NAP
Resolved! Now assist Search
Hi All, When I am asking queries to Now Assist it is giving incorrect response. How to train now assist search chat bot?
Unable to Fetch MCP Tools When Adding MCP Tool to AI Agent
Hello Community, We are working on a use case where one ServiceNow instance functions as the MCP server and another as the MCP client. On the MCP server instance, we configured both the default QuickStart MCP Server and a custom MCP server through th...
Resolved! Can i change the color of the NAVA icon
I would like to change the color of the NAVA icon? that is currently the now assist sparkles in teal.
Now Assist Output Showing "\n" Instead of Proper Formatting
Hi Team, I am facing an issue with "Now Assist Problem Summary" output formatting. The generated summary contains escape characters like "\n" instead of proper line breaks. Because of this, the content is not readable and bullet points are not render...
Unable to see all default GenAI MIM email recommendation templates (Only 2 Visible)
I am working on GenAI email recommendations for Major Incident Management (MIM). As per documentation, multiple default templates (Business/Technical updates, Resolution, etc.) should be available.However, I can only see “Initiate Communication” and ...
Need A RoadmAp for AI Journey
Dear Experts, It may sound a bit naive. I am actively pursuing the AI modelling in ServiceNow.. but sometimes i get confused with where to start and how to build the basic and quickly start ramping myself. It would be great if someone can help me or...
In my custom portal the virtual agent icon is showing i want to hide it
I have made agent chat configuration active false still its not working
SNPI - Explore Now Create
1.Navigate to Project > Projects > All. 2.Right-click any column header and select Import XML on the Options menu.3.Navigate to the XML file you downloaded in the previous section (Create your own app - ServiceNow SPM.xml), and select Upload. 4.Ope...
Aimed to learn SN from the scratch and looking for a career. I am experienced HR SD professional.
Dear Community, Friends, I am an experienced HRSD professional and looking for a career. My current role is demanding Service Now certificate as a consultant. Since am from non-technical background it's required to start from the scratch. Any member...
Employee Center after enabling/configuring Now Assist.
Hi Everyone,I am facing an issue with Employee Center after enabling/configuring Now Assist.Previously, users could see the Virtual Agent chat icon/launcher on the Employee Center portal and were able to interact with Virtual Agent topics through the...
Resolved! I Want to Deactiave Version from AI agent studio
Hi All, I am currently testing one of the AI Agents and working on enhancements related to case creation. We have multiple versions of the List of Steps. Yesterday, we migrated a few update sets, and those update sets also included multiple versions ...
chat reply recommendation and chat summarization not working in SOW workspace
I have activated the skills of chat summarization and chat reply recommendation skill , and repair the now assist plugin, its not workingThe sparkle icon now showing in chat recommendation and chat summarization is not working