Virtual Agent LLM topic discovery

i have published the VA flow of LLM, but its not getting discovered in VA 

Step by Step plan for learning ServiceNow AI

I know it's already late but I would like to know the step by step path that i can take to learn the AI stuff related to ServiceNow. Right now there are so many things and i am not sure from where should i start.

How to change search box UI in ESC portal . CSS is not working in any place

Issue with Incorrect Duplicate Case Detection for Specific Recipients

Hi Team,We have implemented an AI agent for Telecom case creation. The current functionality works as follows: when an email is received and a case is created, the AI agent uses a duplicate check tool to identify any existing cases with the same emai...

Need help with Now Assist in context to UI Builder

Hi Everyone,   I’m currently working on integrating Now Assist Panel within ServiceNow UI Builder (Next Experience) and had a few questions. I’d really appreciate guidance or any best practices from those who have implemented this.   Here are the are...

Instance Approval

I requested for a PDI and the version is Zurich . Its been almost 8-9 hours and is still not approved . How long does it take ?

What kind of integrations or Discovery is there with "Telecommunications Network Inventory" for CMDB

Hi All,What kind of Integrations or Discovery is there with "Telecommunications Network Inventory" to populate the CMDB data,Our client is expecting to populate the Telcom related inventory to be integrated with ServiceNow and I am new with "Telecomm...

Why Are AI‑Generated Work Notes Showing Null as the User?

Hi Community, I’m configuring an Agentic AI workflow that uses a Dynamic User as the trigger.When the AI Agent tool updates the work notes on a record, the username is showing as null. Earlier, it used to display “AI”, but now it appears null.   Has...

Add AI Search to Virtual Agent on csm portal

We want to Add AI Search to Virtual Agent on csm portal.We configured The search source and connected it to the search profile.We also create the index source.We also configured it on the AI Search Admin Console -  Now Assist in VA.On AI Search Previ...

WHEN SUBMITTING A CATALOG ITEM IN NATIVE UI VIEW GETTING AN ERROR ON SUBMIT

Hi All,When a user is trying to submit an request for catalog item it is throwing an error on submit (attached error) Also attached the browser console error message and the on submit client script configured.There is only one on submit client script...

Collapsible Sections in Knowledge Articles and Now Assist Intigration

We are a large organization who utilizes collapsible sections in knowledge articles to reduce the amount of articles that we have. For example, instead of having 20 troubleshooting articles for Microsoft Teams, we have one main troubleshooting articl...

Now Assist in the VA, need to Suppress catalog hyper link from KB result as catalog is inline after

I have a situation where the now assist in the VA result is showing a verbiage response from a kb article to the user that references a catalog item through a hyperlink "purchase request" then there is an inline card result at the end of the response...

ATF - Virtual Agent

When creating test case in ATF to test a custom topic in Virtual Agent : Used below test steps  1. Receive Message : When used this step and passed text message in message field ; error coming as "cannot parse null string"2. Send Message : When used ...

How to Get the Knowledge Article Content Read by AI Agent

Hi Team,I want to create a AI agent which will read the entire content of the KB article and provide recommendations for modifications in the content of the knowledge article.Currently, it is not able to read words (or tokens) greater than 4000 words...