Forum Posts
Resolved! Need Guidance on Developing an AI-Powered Catalog Finder Use Case in ServiceNow
Hi Everyone,I am working on a ServiceNow AI use case called Catalog Finder.The objective is to allow users to describe what they need in natural language (for example, "I need a laptop" or "I want VPN access"), and the AI should identify and recommen...
LLM-Enabled User Input
Hi everyone, I was wondering if anyone had any success writing prompts for the LLM-enabled user inputs. Ideally I want the VA to pick up on the answers for these questions from the initial contact. "I'm having an issue with my Laptop this morning whi...
Showing KB articles as Troubleshooting steps - step by step
Can we implement KB articles as Troubleshooting steps - step by step and collects user feedback for every step, YES/No , if No then the next troubleshooting step should roll down with the help of Now Assist.
Custom skill making
How to check if my custom skill is working and also is there any way to connect custom skill with article optimization option in knowledge center?
Unable to complete the task - Create and comment on a record
I'm working on an SNU task that requires assigning software to an assignment group, but the software option isn't appearing in the dropdown and I'm unable to complete the request. Is there a setup step I'm missing, or are there specific permissions n...
ServiceNow University Course Fails to Load Content – "web-notification.capgemini.com refused to conn
Hi Community,I am currently taking the Now Assist for Creator Essentials (2025 Q4 Store Release) course on ServiceNow University.When I open the modules, the content does not load. Instead, I see the following error message:"web-notification.capgemin...
Resolved! In Scheduled workflows Run options missing may be
Description:creating a new workflow and using run "day in week in month in year"....*I can see day but I can't see week. "day and month in year"...I can see day but not month and would like to use these for ticket automation. 1)When select Day and M...
Could not create a flow error
Hey All,I was trying to create a Flow using Now Assist, but I'm encountering an error whenever I provide a larger prompt. It seems to work only for basic or smaller flows, which limits its usefulness for more complex use cases.Is there any way to ove...
Now assist Chat summarization
i have activated the chat summarization skill, but its now working the skill is active, but not working, i have followed the proper steps
Chat Summarization is not working
Chat is transferring from Now assist Virtual agent to live agent but the chat summarization is not working and showing the below message.Unable to summarize chat. Now Assist isn't set up to process this request. Please suggest. Any help would be appr...
How to trigger an AI agent ??
I have created an AI Agent which is performing certain action on an HR Case when tested from the console. But, i am unable to call it from my flow to trigger automatically when a record is created from the portal. I have also put the trigger conditio...
Resolved! Continue to test chat response button is greyed out in ai agent workflow
Hi ,Continue to test chat response button is greyed out in ai agent workflow. all plugins are up to date and repaired also. and even cleared cache and all. but still it's greyed out. attached ss for reference thanks in advance
AI Search vs Now Assist (Virtual Agent) – Do KB Restrictions Need Separate Configuration?
If I restrict certain Knowledge Bases in Now Assist (Virtual Agent configuration / grounding sources): Will those restrictions automatically apply to AI Search as well? Or do I need to configure restrictions separately in AI Search (Search Sources / ...
Virtual Agent LLM topic discovery
i have published the VA flow of LLM, but its not getting discovered in VA
