Hello, Can the now assist in the VA, typing pre-canned verbiage in the SS (towards the bottom of the page) be updated to something else? "Reply to Now Assist..." I Want to brand with a company name. thanks
Can you edit this verbiage "Some answers generated by AI. Be sure to check for accuracy." at the bottom of the page in "Now assist in the VA"
Hi,we have enabled the Now Assist in Virtual agent in our instance. When I give the input something like create incident, Now assist is generating the below response and at the end some supposed relevant KB articles are given as links displayed as nu...
Can I insall now assist plugins for ITSM in my developer local PDI. When I try to install it. It asks me to buy it. Isn't is possible to practice Now Assist in my local PDI?
Does the Agent Assist feature in Service Operations Workspace, which was previously visible even before submitting an Incident, still exist after the Australia (AUS) upgrade?Currently, I can only see this feature after the Incident has been submitted...
AICT - control tower Artificial Intelligence Control Tower (AICT) is a unified platform that manages, monitors, and optimizes AI technologies for a specific organization. It acts as a central dashboard that connects all AI systems to reduce reso...
I want to know how to create, edit and disable popups like this which come through Now Assist. Please check below:Also, can anyone tell me how/ where is the above popup stored. Thank you !!
Hi everyone,I created a NowAssist Skill that summarizes Change Task records. When I call the this skill through an MCP (Model Context Protocol) Tool, all fields return the record's sys_id instead of the actual field values. What might be the cause o...
Hi Team, I am currently working on an NLU Workbench task in ServiceNow (Virtual Agent). However, I am facing an issue where the system shows the error: "Connection to NLU Service is not available." Due to this issue: - I am unable to create intents -...
Hi Everyone,I'm working on a custom Now Assist Skill to get count of bounce back details of Story (The number of times a state has been moved backwards)When I test in skill Kit I provide the Input of activites as array and it works fine, but when try...
Hi, I have migrated few NLU based topics to LLM and captured the properties, topic flow & promotion to Now Assist for Virtual Agent in an update set. When I moved that update set to my testing instance, even though I have captured all the same way, f...
here regarding survey the issue is we have updated the existing survey questions where the label has been chnaged fro 3 survey questions and there are saved inflight records means before the deployment of the chnages in qa we had saved survey questio...
Hi Team, I am working on the Virtual Agent Simulator lab and facing an issue in the Create NLU Intents task. The system shows the error: Some features may not be available because the connection to NLU Service is not available. Due to this: --I canno...
Hi allI have a requirement to display popup message with Yes and No button in workspace view. I used the following code. i can able to see confirmation yes and No button. But label was not displaying. so, requesting someone assistance in this. funct...
