I am working on GenAI email recommendations for Major Incident Management (MIM). As per documentation, multiple default templates (Business/Technical updates, Resolution, etc.) should be available.However, I can only see “Initiate Communication” and ...
Dear Experts, It may sound a bit naive. I am actively pursuing the AI modelling in ServiceNow.. but sometimes i get confused with where to start and how to build the basic and quickly start ramping myself. It would be great if someone can help me or...
I have made agent chat configuration active false still its not working
1.Navigate to Project > Projects > All. 2.Right-click any column header and select Import XML on the Options menu.3.Navigate to the XML file you downloaded in the previous section (Create your own app - ServiceNow SPM.xml), and select Upload. 4.Ope...
Dear Community, Friends, I am an experienced HRSD professional and looking for a career. My current role is demanding Service Now certificate as a consultant. Since am from non-technical background it's required to start from the scratch. Any member...
Hi Everyone,I am facing an issue with Employee Center after enabling/configuring Now Assist.Previously, users could see the Virtual Agent chat icon/launcher on the Employee Center portal and were able to interact with Virtual Agent topics through the...
Hi All, I am currently testing one of the AI Agents and working on enhancements related to case creation. We have multiple versions of the List of Steps. Yesterday, we migrated a few update sets, and those update sets also included multiple versions ...
I have activated the skills of chat summarization and chat reply recommendation skill , and repair the now assist plugin, its not workingThe sparkle icon now showing in chat recommendation and chat summarization is not working
Hi Everyone,I am working on a ServiceNow AI use case called Catalog Finder.The objective is to allow users to describe what they need in natural language (for example, "I need a laptop" or "I want VPN access"), and the AI should identify and recommen...
Hi everyone, I was wondering if anyone had any success writing prompts for the LLM-enabled user inputs. Ideally I want the VA to pick up on the answers for these questions from the initial contact. "I'm having an issue with my Laptop this morning whi...
Can we implement KB articles as Troubleshooting steps - step by step and collects user feedback for every step, YES/No , if No then the next troubleshooting step should roll down with the help of Now Assist.
How to check if my custom skill is working and also is there any way to connect custom skill with article optimization option in knowledge center?
I'm working on an SNU task that requires assigning software to an assignment group, but the software option isn't appearing in the dropdown and I'm unable to complete the request. Is there a setup step I'm missing, or are there specific permissions n...
Hi Community,I am currently taking the Now Assist for Creator Essentials (2025 Q4 Store Release) course on ServiceNow University.When I open the modules, the content does not load. Instead, I see the following error message:"web-notification.capgemin...
