Instance Approval
I requested for a PDI and the version is Zurich . Its been almost 8-9 hours and is still not approved . How long does it take ?
Forum Posts
What kind of integrations or Discovery is there with "Telecommunications Network Inventory" for CMDB
Hi All,What kind of Integrations or Discovery is there with "Telecommunications Network Inventory" to populate the CMDB data,Our client is expecting to populate the Telcom related inventory to be integrated with ServiceNow and I am new with "Telecomm...
Why Are AI‑Generated Work Notes Showing Null as the User?
Hi Community, I’m configuring an Agentic AI workflow that uses a Dynamic User as the trigger.When the AI Agent tool updates the work notes on a record, the username is showing as null. Earlier, it used to display “AI”, but now it appears null. Has...
Add AI Search to Virtual Agent on csm portal
We want to Add AI Search to Virtual Agent on csm portal.We configured The search source and connected it to the search profile.We also create the index source.We also configured it on the AI Search Admin Console - Now Assist in VA.On AI Search Previ...
WHEN SUBMITTING A CATALOG ITEM IN NATIVE UI VIEW GETTING AN ERROR ON SUBMIT
Hi All,When a user is trying to submit an request for catalog item it is throwing an error on submit (attached error) Also attached the browser console error message and the on submit client script configured.There is only one on submit client script...
Collapsible Sections in Knowledge Articles and Now Assist Intigration
We are a large organization who utilizes collapsible sections in knowledge articles to reduce the amount of articles that we have. For example, instead of having 20 troubleshooting articles for Microsoft Teams, we have one main troubleshooting articl...
Now Assist in the VA, need to Suppress catalog hyper link from KB result as catalog is inline after
I have a situation where the now assist in the VA result is showing a verbiage response from a kb article to the user that references a catalog item through a hyperlink "purchase request" then there is an inline card result at the end of the response...
ATF - Virtual Agent
When creating test case in ATF to test a custom topic in Virtual Agent : Used below test steps 1. Receive Message : When used this step and passed text message in message field ; error coming as "cannot parse null string"2. Send Message : When used ...
Resolved! validate the task 3
Did you add and post a comment?.while i am validating the task 3 . my task is not validating. even i follwed all the steps mentioned in the instructions.can any help me!
How to Get the Knowledge Article Content Read by AI Agent
Hi Team,I want to create a AI agent which will read the entire content of the KB article and provide recommendations for modifications in the content of the knowledge article.Currently, it is not able to read words (or tokens) greater than 4000 words...
Create HR case using Request catalog item topic block
Hello, I am facing issue with the OOB Request Catalog item (LLM) Topic Block, I have a requirement where I need to create a case from VA with one particular record producer.In order to achieve this , I have created a custom topic and included a OOB ...
How to call NowAssist custom prompt from Flow
Hi All.We have create Now Assist Custom Prompt in zurich release . kindly let me know how to call this custom prompt from Flow Designer .please let me know the possibilities.
Encrypt the attachments using ServiceNow Vault
Hi All,We have already set up the ServiceNow Vault in our instance and encrypted some fields using it. Now, I want to encrypt all attachments related to tables that start with ABC*. The encryption should apply to both existing and future attachments....
Create HR case from VA
Hello, I need a help for creating a HR case from VA when live agent is not available or when VA is not provided the enough information. So for this, I have created a custom topic where I have included the topic block and added OOB Create HR case(LLM)...
Now assist 'Catalog item generation' skill in working in domain separated instance
We are experiencing an issue with the Now assist Catalog item generation skill in domain separated environment.The skill is not functioning as expected when accessed from a domain other than the global domain. We have verified the basic configuration...