Live agent Visiblity in csm

lallirikka1
Tera Contributor

‎04-15-2025 11:18 PM

hi everyone 

Even  Agent is  availaible,In portal live agent  availiblity is showing  false ,

and sometimes if it is  avalibale it displaying message like this

RIKKAL_0-1744782694611.png

RIKKAL_1-1744782839765.png

here agent is  available 

RIKKAL_2-1744782966939.png

 

can anyone help ,me  to solve this 

 

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5 REPLIES 5

Dr Atul - LNG
Tera Patron

‎04-16-2025 06:05 AM

Hi @lallirikka1 

 

Try to repair the VA plugin.

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0967379

 

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Paulsylo
Tera Sage

‎04-16-2025 11:59 AM

Hi @lallirikka1 

 

Create a new user and give all roles required for live agent ( no admin ) access and try in incognito mode . refer this - https://www.servicenow.com/community/itsm-forum/how-to-connect-live-agent/td-p/534161/page/3

https://www.servicenow.com/community/hrsd-forum/always-displays-no-chat-agents-currently-available-i...

Paulsylo
Tera Sage
In response to Paulsylo

‎04-17-2025 05:16 PM

HI @lallirikka1 - any update on this . it worked?

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lallirikka1
Tera Contributor
In response to Paulsylo

‎04-22-2025 10:42 PM

hi @Paulsylo  it didnt worked 

 

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