We built a simple Case Skill which accepts the Case record as the singular input, but when this action is invoked by the NAP Assistant, it's always asking the user to search for a Case regardless if the current user is already on a page with a Case r...
Is it possible for Now Assist in Virtual Agent to send a standard message or options after NowAssist has provided an AI Search Response?For example:This response was generated by AI. Please be sure to verify the source.Did this response resolve your ...
Hi Community,I’m exploring the capabilities of Agentic AI in ServiceNow and would like to understand whether the following use case is already available out-of-the-box.Use case:When an Incident SLA is breached, an AI Agent should automatically:Identi...
Dear all,When playing as practice case with AI agent in Agent studio, there are in many part of if fields that needs to be filled like :namedescription ( depending of the object sometimes mark as AI instruction)Instruction (AI instruction)Those field...
Dear all,As part of my practice guide line on ServiceNOw AI, I need to try the following use case :When an incident get resolved, collect different information from that incident and push the data in a KB standard template to create an incident repor...
Bellow is the script tool which i wrote and it works perfectly fine to extract the information from a kb article, however sometime i am not able to get the requested information from the KB article which has an attachment ( PDF, word, csv, excel):ca...
Dear all, As a practice I have created a new Topic "OUtlook Application" in Service Now to be used with Virtual agent 1- First when I add Static choice to the flow I get information : "Static Choice is not supported on: AI Agent Background, AI Agent...
Hi Team,I noticed that some skills are available in Now Assist Admin, but they are not visible in the Now Assist Skill Kit.From my understanding, when a skill is available in the Skill Kit, we can configure details such as prompting, configuration,...
We are using 'Now Assist Multi-Content Response' Genius results for ESC search profile.While testing with non-admin users also in ESC I can see both active and inactive people/HR profile results.The people search source has not been linked to ESC def...
Hi, I activated Article Optimization recommendations in my test instance. But, I do not have Article Optimization icon in my side bar, as shown and explained in Review and optimize articles with Article Optimization • Yokohama ServiceNow AI Platform ...
I am getting the error after doing the automated evaluation for one of the agent i have configured. The overall score is not visible after the evaluation. I have attached the snaps for the errors.
Hello all,We are using Enhanced Chat & Now Assist and are in the process of using a record producer as one of our fallback options in VA: When we use a record producer on the incident table, we see that after submitting an incident, you get a displa...
AI Control Tower seems to automatically identify the Agentic workflows but not Now Assist LLM Virtual Agent the best I can tell. I've been through every documented table, CMDB and Asset, that I can find reference to. It does find the Agentic Workflow...
Hello everyone This article is based on insights from the ServiceNow Pune Developer Meetup Q1 2026. Special thanks to Priytam Shukla for sharing such insightful information during the presentation, which inspired me to write this article.kudos to th...
I am wanting to enhance the Request Status Agent to allow users to add attachments to their tickets. I made a copy of the agent, modified the prompt to account for this and added the file upload tool but I can't seem to get it to work. Has anyone sol...
