Hi Community,We’re exploring an automation approach where an AI model outputs a list of high‑risk application services, and ServiceNow automatically creates one consolidated Incident per service whenever active alerts are detected.High‑Level IdeaAI p...
We have just implemented Now Assist for ITSM. We received a request from our service desk team to update the OOTB Incident Resolution Notes skills to change 'Root cause' to steps taken, outcome, next actions which more aligns with the service desk pr...
I have uploaded several documents as external content to an indexed source using the ServiceNow external-content-ingestion API , and, as required, the corresponding search source has been properly associated. This search source has then been linked t...
Hello Community,I am working on developing Custom Reporting and Performance Analytics (PA) KPIs for our Now Assist adoption and usage. I have identified two key tables for reporting:sys_gen_ai_usage_log (The main usage log for billing and high-level ...
I recently started working on a project which requires external access to ServiceNow's AI Search feature. The goal here is to send a query to AI search using a scripted REST API and returning only the relevant chunks from the Knowledge base. Right no...
We activated oob Incident Summarization skill. Summary is erroring out and the behavior is inconsistent. Already followed this support article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1700568 to repair these plugins sn_u...
I'm getting error when running Now Assist Panel in ServiceNow. Could someone please guide with solution and root cause. Attached screenshot is from "Now Assist Panel - Platform (default)" BUT facing same issue in "Now Assist in Virtual Agent (default...
I have created a virtual agent LLM based topic and published it. when i am searching text "change office location" my topic is not getting triggered. why it's happening even though my topic is published correctly. In Virtual agent now assist window i...
Hi Community,I’m exploring the capabilities of Agentic flows with Document and Visual Insights (DVI Agent) and would like to confirm a use case.Use case:We have documents attached to the User Profile (sys_user record), for example:ID proofOffer lette...
Hey, I have created "Similarity" in Predictive Intelligence for KB Article recommendation based on the short-description and tested that it is working fine, I wanted to know that how can I apply directly to the incident table.The task was to recommen...
Hi all, I have activated Incident Summarization and change Request summarization skills in my dev instance and captured everything in update set, it worked fine Dev instance. I have moved update sets in QA instance but I dont see Summarize button the...
Hello Everyone, Is it possible to enable/restrict Now Assist for Virtual Agent based on the countries OR user criteria ? Thanks!Ramkumar
I would like to add a template/branding of the email recommendation that is inserted when you click replace, currently it clears the existing template branding and if I apply the template after inserting it clears the already existing text. Note: I d...
Hi everyone,I’m seeing repeated occurrences of the following error in sys_gen_ai_log_metadata for multiple Now Assist GenAI skills: Now Assist Q&AResolution Notes GenerationIncident SummarizationThe log entry shows:“Error 300001: Now LLM Guardian cal...
I am trying to create an app using the Build Agent in my PDI but it always fails with same error saying the scope is not unique, no matter what scope or app name I use. [ide] [ERROR] Failed to create fluent app MxA1p for scope x_1885552_mxa1p[ide] ...