We were using the Check Ticket & Support Status Topic for checking the status of an Incident, but were informed by SN Support that this topic will be depreciated and advised we should use the Request AI Agent for the same functionality. We are now fa...
Hello Team, I have created a Agentic WorkFlow in which there are multiple Agentic AI Agents been called.Everything is working fine if I call the agents by providing inputs in the NOW assist However I wanted to give the user option which the user can ...
Need guidance on reporting Now Assist skills usage broken down by:1. Assignment Group (cluster teams)2. Individual Agent/User level3. Incident-level granularity (which incidents used which skills)Current sys_gen_ai_usage_log lacks direct incident sys...
Hello, I have been exploring Now Assist and AI Workflows, and I have a few questions. I’m hoping to get them answered here. I have created my AI Workflow with all the instructions and agents. How can I train this workflow to make it more efficient?Wh...
Hi All, I am not getting the source as "incident" in the articles . It says "No record found" . Can anyone help me to add the source here as incident .
Hello experts,I am fairly new to setting up now assists skills. One of the skills that we tasked to activate is the Subflows and actions skill under the Conversational experience.When I went to activate/turn on the skill, I cannot turn it on and this...
When opening an open incident and attempting to start a Microsoft Teams chat, no members are found, and the chat cannot be initiated.
If you have recently installed any Now Assist plugins after acquiring Pro Plus or Enterprise Plus products, or are planning to do this in the near future, I recommend reading and preparing to configure AI Control Tower for Now Assist, a core subset o...
Hi,I customized a Now Assist skill for catalog task email recommendations, similar to the one used for incidents. However, I am currently stuck on incorporating this into the Email page in Service Operations Workspace.I would like to understand:Wher...
I have trained a predictive intelligence model in "Similarity" in tested that it was working fine but now it is showing "unable to predict"Can someone tell the possible cause and its resolution.
I Need to Disable the auto Creation of the Interaction Record only When the Agentic Workflow is running. #Agentic AI#Now Assist
Hello ServiceNow Community,I am working on a requirement in Service Operations Workspace (SOW) and would appreciate some guidance.I need to create a custom button on the Incident form that is visible only when:the Incident is created from SOW, andthe...
I converted a topic from our NLU to use LLM. It was published. I can test it fine and it works. But if I try using topic discovery it just keeps giving me the message saying sorry there was a problem on my side. Any ideas? Here is the description of ...
The command from the code below: addPlanToIncident () is to add a variable 'plan' to 'Additional Comments'. Does any one know how to code it to add a variable 'plan' as 'Work Notes'?sn_itsm_aia.InvestigatingAndResolvingIncidentsUtil().addPlanToIncide...
Hello ServiceNow Community, I have built an AI agent using ServiceNow AI Agent Studio (on Yokohama release with Now Assist). I now want to expose this ServiceNow agent as an A2A (Agent2Agent) compliant server so that external platforms (like Google A...