I have configured an inbound email flow in my custom application with specific trigger conditions. However, when an email is received, my intended inbound email flow is not triggering. Instead, a different flow is executing. Current Behavior:Expected...
We created a simple agentic workflow with a single OOB AI agent (Record Field Value Prediction) to predict the assignment group. The AI agent itself works as expected and predicts the correct AG; however, the workflow throws an error: TypeError: Fiel...
Hi: How can I add an agentic workflow with all it's ai agents to update set? Thank you, Rita
Hi: What does this #18 (missed chats) represent? What missed chats? How do I clear it?When I open I see 9. What does that 9 represent? And how do I clear it?Thank you, Rita
We are developing a mobile app and have configured it to create cases from the mobile app.We have linked the mobile app to catalog items and have confirmed that cases can be created from the mobile app using catalog items.However, the catalog client ...
We have enabled Now Assist Skills, specifically Now Assist for Knowledge Management (KM).The functionality is working as expected in the Workspace and is also successfully triggering from the ESC portal.However, the topic is not getting triggered fr...
When using Now Assist to request a catalog item that does not have any variables, is there a way where we can force submission? We should not be being prompted with the 'Seems like there was no question defined on item.' and 'What would you like to d...
Hi guysWe installed Now Assist for CSM Plugin some weeks ago. Then it works fine.But since today, the skill Chat summarization displays the following message: "Chat summaries won’t appear until your IT administrator completes all the required steps i...
Hello Community,I am working with ServiceNow Predictive Intelligence (PI) to classify Incident Category and Subcategory, and I am facing an issue with training and evaluation of the Subcategory model.What I Have DoneCreated two separate PI classifica...
Can we make AI Agent to auto populate assignment group for Incident Management.I can see there is no OOB Agentic workflow for this.
Hi Team, Can anyone please suggest on below issue: I'm trying to explore Agentic workflows and AI Agents to demo to a client. Below are the steps I have followed:1. Now assist for IRM plugin is activated and now assist panel is activated and visible2...
I am trying to use Incident Trends Analyzer AI agent for a specific assignment group and a list of CIs that they are interested in. I copied the out of box agent and tried to enhance it so that it understands to filter the records by assignment grou...
Hi Team!I have a question:How to invoke Microsoft M365 ai agents to ServiceNow?Example scenario : We are looking for the workflow where it an invoke multi ai agent. if there are four ai agents, first 2 from ServiceNow 3rd ai agent from MS365 and 4th ...
There used to be a product documentation page that used to list which all now-assist skill is trained & operates on which foundation model - like models based on Llama 3.1, Llama 3.3, StarCoder, and more that are used in the Now LLM Service. Does an...
Hi Community, I’m currently working with an agentic workflow in my PDI and would like to better understand how deployment and collaboration are typically handled for AI agents in ServiceNow. Specifically, I have the following questions: Deployment a...