Dear all, As a practice I have created a new Topic "OUtlook Application" in Service Now to be used with Virtual agent 1- First when I add Static choice to the flow I get information : "Static Choice is not supported on: AI Agent Background, AI Agent...
We are using 'Now Assist Multi-Content Response' Genius results for ESC search profile.While testing with non-admin users also in ESC I can see both active and inactive people/HR profile results.The people search source has not been linked to ESC def...
Hi, I activated Article Optimization recommendations in my test instance. But, I do not have Article Optimization icon in my side bar, as shown and explained in Review and optimize articles with Article Optimization • Yokohama ServiceNow AI Platform ...
I am getting the error after doing the automated evaluation for one of the agent i have configured. The overall score is not visible after the evaluation. I have attached the snaps for the errors.
Hello all,We are using Enhanced Chat & Now Assist and are in the process of using a record producer as one of our fallback options in VA: When we use a record producer on the incident table, we see that after submitting an incident, you get a displa...
AI Control Tower seems to automatically identify the Agentic workflows but not Now Assist LLM Virtual Agent the best I can tell. I've been through every documented table, CMDB and Asset, that I can find reference to. It does find the Agentic Workflow...
Hello everyone This article is based on insights from the ServiceNow Pune Developer Meetup Q1 2026. Special thanks to Priytam Shukla for sharing such insightful information during the presentation, which inspired me to write this article.kudos to th...
I am wanting to enhance the Request Status Agent to allow users to add attachments to their tickets. I made a copy of the agent, modified the prompt to account for this and added the file upload tool but I can't seem to get it to work. Has anyone sol...
After enabling Now Assist virtual agent, a new search application is created automatically as the default one, with the default search profile and search sources. So the existing search source for catalog item and KB has been changed, and the search ...
What's the rationale and where to view which search application will be used for a scenario? For example, after enabling virtual agent, a new search application is created automatically and will be used as the default search application for employee ...
Hello Everyone,I would like to share some information about Generative AI, as it is currently one of the most widely discussed topics across industries. Many people are talking about what Generative AI is, its benefits, limitations, and potential ris...
Hi,I'm trying to understand how Now Assist and PI Similarity are different, since I can ask Now assist to find me similar/related incidents, but is this not what PI Similarity does? Another related question is how PI is used in conjunction with AWA? ...
Hi Experts, I have an AI agent, and it gives me correct result when I have 1 active conversation in VA. When I initiate more than 10 conversations or when 10 people are using the same agent for their answers. Even if different users are initiating c...
Hi all, I have a requirement to check historical RITMs (for a specific catalog Item) and determine If It's enhancement request and set the state accordingly. I am planning to create AI Agent but I am not sure which skill(s) to be used to work with AI...
