Hey everyone! I've been playing around with Now Assist for CSM / ITSM in the Service Operations Workspace. Some tools are very promising, like Chat Reply Recommendations which can write a full troubleshooting guide to save my Agents a bunch of time.H...
Hey Everyone, I hope you are doing great!I need some assistance/suggestions on AI Agent processing messages. Sometimes, the AI Agents are having huge latency which is let's say more than 30 seconds. I am wondering in someone figured out a way to keep...
Can we hide field Change on the Activity Stream on now mobile though mobile app Builder or any other way?
Hi, I have a requirement to build a dashboard to display the Assist consumption by the different AI Agent. I am aware of the 'Now Assist usage' from the Subscription Management > Subscriptions. Is anyone able to help direct me to the table or in...
Hi Everyone,Although the De‑duplicate task has been created for the duplicate CI records, the "Manage Duplicate CIs" Now assist skill is still not detecting or processing them. Any insights are highly appreciable!Thank you!!
How is the data for the Conversational catalog overview dashboard updated? Is the data based on the table: Catalog Item Analytics [catalog_item_analytics] and what scheduled job would update the table?
I believe I have completed the said tasks and still receiving "failed" Could I be saving the work incorrectly? Displaying active incidents? YesList was sorted to Critical-1? YesShowing a 10 rows? Yes Any help would be greatly appreciated
Hello Everyone, I'm trying to use the Create Data Visualization skill in a VA topic so that I can create reports from the portal using Now Assist. However, it is currently only available in the Now Assist panel, and I can only add custom skills in th...
Regarding my request Section unable to see InActive Record form sc_request and Incident table on Now mobile:1. Inactive record for (REQ and Incident) table are not visible on My Requests Screeen.2. if we use filter state is closed complete or closed ...
Hi EveryoneAfter Upgrading to Zurich Patch 4 I have observed that the color of the drop down of the field options have become darker making it difficult to read Needed help to change it back to how it was in yokohama
How do you abort or stop a running AI Agent? See the screenshot below taken from the AI Agent Studio Activity tab, where some of the executions have a state of In progress. In the first instance, I initiated the agent from the Now Assist panel on a c...
We were using the Check Ticket & Support Status Topic for checking the status of an Incident, but were informed by SN Support that this topic will be depreciated and advised we should use the Request AI Agent for the same functionality. We are now fa...
Hello Team, I have created a Agentic WorkFlow in which there are multiple Agentic AI Agents been called.Everything is working fine if I call the agents by providing inputs in the NOW assist However I wanted to give the user option which the user can ...
Need guidance on reporting Now Assist skills usage broken down by:1. Assignment Group (cluster teams)2. Individual Agent/User level3. Incident-level granularity (which incidents used which skills)Current sys_gen_ai_usage_log lacks direct incident sys...
Hello, I have been exploring Now Assist and AI Workflows, and I have a few questions. I’m hoping to get them answered here. I have created my AI Workflow with all the instructions and agents. How can I train this workflow to make it more efficient?Wh...
