I have an assistant set up in Conversational Interfaces. I have configured it with an information source, which is a set of knowledge articles. When I click "Test the Virtual Agent" in the Conversational Interfaces menu, it is working properly. S...
Is there any OOB report to measure successful incident deflection? https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/now-assist-itsm/task/deflect-incidents-now-assist-itsm.html
Hello everyone,I'm encountering an issue where Now Assist functionality appears to be conflicting with our Virtual Agent chat-bot, specifically when trying to route to a live agent. for HR and IT Queues When a user engages with the VA and selects eit...
In my instance, when I resolved some incidents , it required additional field called closure subcode along with 1. closed code2. closed notes I have enabled OOB Now Assist resolution notes skills and it is working as expected for closed code and clo...
Hi:We have Now Assist for ITSM. When I go to 'All chats' from Now Assist Panel, I am able to click on the clock icon to see history of now assist, but it does not display the ticket #. Is there a way to include that INC # in the chat history? Thank y...
Hi all. I am looking for a CSM customer using Now Assist for Virtual Agent. Is anyone live and willing to talk to me about it? Thank you greatly!! Michelle Russo ServiceNow Solution Consultant
Now Assist Skill Kitでカスタムスキルを作成し、プロンプトを作成し、テスト実行（Run test）ボタンを押下後、本日から何も反応がない状態となりました。（昨日までは、正常／異常に関わらず、Run testの結果画面が表示されていました） カスタムスキルは公開済み（Publish済み）、アシスト数の上限に達していないことは確認しました。 何かお分かりの方いますでしょうか？情報に不足がありましたら、お知らせください。---I created a custom skill usin...
We have enable NA chat on Employee Center and the chat icon appears by default to all users in EC. We would like to restrict access to the Now Assist in EC for a specific group of users in phase 1. Is there a way to do this OOB or via customization?...
I have been told by ServiceNow that custom skills built with Now Assist Skill Kit (NASK) can use content from record attachments within prompts. I haven't been able to find any documentation describing how this is implemented, nor any community discu...
AI Agent↓ errorCannot output tool "Flow Action" with AI Agent. Why is it successful when testing only with flow actions? . .FlowAction↓ Success！
Is there a future plan or conversations triggered to have NowAssist for ITSM available in our PDI's? certainly would be a nice to have
We are using now assist for ITSM. Can we use ATF to test it? Does it support?
Good Afternoon,I am new to ServiceNow and need assistance automating two task/request processes. Despite my efforts, I haven’t managed to get it working the way that it needs to and I want it to. The details are below: Requirements:Daily Task/Reques...
Hi All, There is "New" button in change -->Affected CI related list tab on workspace. Per requirement, I want to disable New button UI action. I have checked all "New" declarative actions which related CIs Affected(task_ci) table, also others but una...
Hello, I would like to ask regarding Table-based Retrievers for AI Search if we can use the information for the inputs for the query to be used. For example, say I have an incident with a cmdb_ci value of "Accessories", and I want to have a dynamic f...