Per this document https://www.servicenow.com/docs/bundle/zurich-platform-administration/page/administer/ai-search/concept/caching-now-assist-q-a-gr.html, if we enable the second level cache, it won't trigger Now Assist for searching? It will still se...
Hi folks. Occasionally, the Now Assist chat widget displays a text block and link that allows the user to create a new case. See attached screen. How do I disable this feature? Also, this text block does not always appear. I wonder what conditions tr...
The ServiceNow Administration Fundamentals course does not have an English language option in the On Demand Course.
Hi All,Can someone please help me with the prerequisite for install Now Assist in Conversational Catalog Request Application. Also for Get visibility on the conversational readiness of your catalog items for ServiceNow Virtual Agent. Understand the r...
Hello All - Recently we have upgraded our instance and we see now Assist panel is blank and not displaying any text or skills. any help is highly appreciated Regards,Jhansi M
I’m working with AI Agentic Workflows in ServiceNow, and I have a setup with three AI Agents orchestrated together. The workflow is triggered through Now Assist (Virtual Agent promotion).Everything runs fine for the first user request — the Orchestra...
Many of us know that ServiceNow separates “Now Assist skills” from “AI agents” each of them sits in its own tables.But what I came across is:1> There can be AI agents showing up in the Now Assist skills homepage which are meant for Agentic AI consump...
We have a huge number of catalog items which are Non-conversational, (90% of them) Questions:1 - What is the consequence of having such huge number of non-conversational items2 - What is alternative to better leverage 'Conversational experience' give...
There is an "Include email" checkbox in the View Input section of the Resolution Notes Generation skill.We’re trying to enable it, but since the skill can’t be copied, we’re unable to make any updates.Has anyone else encountered this issue before? If...
There is an "include email" checkbox in the view input section of the resolution notes generation skill.We are trying to check it on, but we cannot update the skill because there is no copy button for this tile. It can't be copied.Has anyone run into...
Hi,I'm trying to activate Now Assist and use the panel assistants but I'm running into a problem.It looks like the Now Assist Panel - Platform (default) and Now Assist Virtual Agent (default) aren't available in my instance. Version - Zurich
Hi all,I’m looking for input from others working with Now Assist on whether you have enabled read access for admins to the sys_generative_ai_log table in your instances. According to the official documentation for Now Assist Analytics Dashboard Indic...
Hi, We plan to implement a Virtual Agent with Now LLM and Genius Q&A turned on. We plan to build a virtual agent topic that is able to trigger an AI Agent to bring back response to display to the end user. Can someone confirm if we build a Virtua...
Search Preview results are not showing up in Service Portal after AI Search configurationI have configured the Now Assist in VA and later configured the AI Search in Service Portal. Search Preview results are not showing up. All my genius results and...
