AI Agent testing, stuck without output. Agent is not working either.
Any ideas? all plug-ins are up to date and instance is on the latest patch of Yoko
Forum Posts
flow generation- trying to get something with hashtag
Hello, I'm trying to make a simple example of use case with Flow generation (Now Assist for creator). I have two instances where I can try, instance1 and instance2 as you can see from the attached image. In instance1 when I try to write down a direct...
service now in oracle applications
HI Now community How can we start Use now in Oracle applications ?
How to update navigatio after cloning page
Hi, I have cloned an oob Portal page A to page B and created page route maps to point all widget from A to B. now how do I redirect the navigation? Suppose some menu item/widget/button were leading users to page A, how will these route to page B now?...
Triggering Agentic Workflow for Virtual Agent conversation
Hello all, The AI Agents are triggered for Virtual Agent conversations, I think, based on the description of the AI Agents. However, it looks like we can not use Agentic workflows for VA conversations. While there is a trigger option available in Age...
Resolved! AI Agent Studio - Agent Task Not Executing and AI Decision Logs are in progress
Hello everyone,I'm encountering an issue in AI Agent Studio where my AI agent is not executing any tasks in the test panel.Problem Description:When I navigate to the Testing -> Test AI reasoning tab for my agent and initiate a task (e.g., "Find on ma...
Knowledge article is getting opened in kb_view.do from end user portal
Hi All, Here we have a query about opening the knowledge article at end user portal. When we search for any article in the "client esc" portal through the Topics (Search Knowledge base; OOB) in virtual agent with Now Assist, it gets open inesc?id=kb_...
AI Search Analytics Dashboard Edit Access
Hello All, I see there is OOB Dashboard for AI search. that is " AI search Analytics Dashboard". i am able to access this with "ais_admin" role. but i don't have edit access.Q-1 ) i would like to know what are the tables/Database views they used t...
What would cause the Now Assist Panel to open without content?
I have turned on the Now Assist panel in a proof of concept instance. The current build is Zurich and all of the plugins are the latest versions available as of a couple of days ago. The skills plugin relates to ITSM. I have been able to get Now Assi...
Resolved! HAM Plugin failed to install on PDI
HAM Plugin failed to install on PDI
Detect sensitive topics by using sensitivity detection in Now Assist for HR Service Delivery (HRSD)
Hi, We are implementing the sensitive detection in Now Assist for HRSD.As per the SN doc, the document is in Xandu version, our instance is at Yokohama. From the doc, at step 3, I couldn't find the following capability and the corresponding attribut...
Flow Designer Training
Hello All, I am interested to train myself with serviceNow AI automation and Flow design. Can some guide me to the correct resources and training courses offered by serviceNow or third party training provider. Thanks
Need to use Azure Open AI in skill kit LLM to choose
I tried adding the azure open ai credentials in the connection and credentials, still when i choose the Azure open AI llm in the skill kit for the prompt i get a error message. Can anyone help me with a step to step guidance.Regards Kaustubh Dubey
Now Assist Skill Kit vs Gen AI Controller
Both the Now Assist Skill Kit (NASK) and the Gen AI Controller in ServiceNow allow integration with third-party LLMs. NASK enables you to build generative AI skills using either the built-in Now LLM or an external LLM by specifying a provider. Meanwh...
Resolved! Service Interuption Instance is unavailable
When I am clicking on Now Assist I am Facing this issue How To Solve it Service Interruption - This instance is unavailable. If service does not restore promptly, please open a Case in the Now Support Portal or contact Technical Support via phone.