Dear experts, If I use multiple prompts in a Now Assist skill, can one prompt talk to the other? Let's say a requirement needs: A) Reading the Description on a task record. B) Another task would be to read a user comment on another record and cre...
Hello Guys, I have a requirement to create a custom skill that will be able to analyze all the record and field label ACL (roles, condition and script inside the ACL) for a particular table and create a summary for granting access. I create a skill w...
We are trying to invoke the custom AI Agent from an external (3rd Party) REST API call, but we are encountering some issues. Notably, it is working fine with out-of-the-box (OOB) agents, but we face problems with the custom-created AI agent under AI ...
I am looking for insights on running a workshop for Now Assist for ITSM, like what to ask, what to do in a workshop etc.There are several workshop decks for other ServiceNow products like ITSM (incident, problem, catalog etc), in Now Create, but coul...
How do I know I am ready to implement Now Assist for ITSM? I came across this blog post from SN employee where a store app link is given for 'Now Assist Readiness Evaluation' and this app is created by some vendor and not ServiceNow. Q1 - Isnt there...
I was retaking a course that prompted me to open NowCreate. It went to a 404. I went into the documentation site, searched and found references to open NowCreate... all 404. Even this community page by an employee directing to assets, you guessed it,...
Hi All, The people profile is redirecting to the form view in now assist genius resultsWhen the user profile card appears in the genius results the link is redirecting to the below ,which opens in form view.https://xxxx.service-now.com/gsc?id=form&ta...
1. Search Application shows nullSearch Application not working, the respective plugins have been installed, the search profiles are there and have been published and same with the search sources and AI search has been turned ON but in the above the ...
Hi I am automating the Excel upload process that runs when my custom request record gets approved. The data is being imported successfully, but I also want to store the request record’s sysid or number in the target table to identify which request tr...
Hi Team, can you please guide me where and how will i get the below dashboard view in AICT.
Hi,Does anyone know how we are able to add new sections for the Incident Summarization skill or any of the other skills? I am unable to see an option on the Now Assist Skill kit when I update the prompt. Do you need to hardcode the sections on the pr...
Hi ServiceNow Community,I'm facing an issue with my "Case Details Knowledge Graph" in Knowledge Graph Designer. Queries like "Let me know the details Case Details Knowledge Graph" work, but adding "of" ("Let me know the details of Case Details Knowle...
I have an assistant set up in Conversational Interfaces. I have configured it with an information source, which is a set of knowledge articles. When I click "Test the Virtual Agent" in the Conversational Interfaces menu, it is working properly. S...
Is there any OOB report to measure successful incident deflection? https://www.servicenow.com/docs/bundle/yokohama-it-service-management/page/product/now-assist-itsm/task/deflect-incidents-now-assist-itsm.html
Hello everyone,I'm encountering an issue where Now Assist functionality appears to be conflicting with our Virtual Agent chat-bot, specifically when trying to route to a live agent. for HR and IT Queues When a user engages with the VA and selects eit...
