hi All, we have enabled the Now assist AI Search, it is working well however we are not able see the source in the left bottom of the search results, instead we are seeing "Ask A Follow-up" . can someone please help to guide me on it.? Below is the s...
What is the best practice when activating out of the box Now Assist skills? We have typically always activated a skill manually in each specific instance but I was recently asked why we don't track it through an update set. When activating a skill, I...
I have created a record called "Daily Backup Checks" which is a simple form that requires an admin to fill out the 15 variables and submit. The form is correct and created. I have created a flow for it to trigger daily to create the form, assign it ...
I'm working on a use case where I want to trigger an AI Agent use case when an incident is created in ServiceNow. I’ve configured the trigger correctly — the use case is active, the condition is properly set, and the assigned roles are in place — but...
Hello Servicenow Community, I have configured the now assist but whenever i am using the now assist feature either i am getting a message "Sorry, there was a problem on my side trying to complete this request. Try asking again later." or the loading ...
Is there word count limit for the summary generated by Now Assist?Once the summary is generated, if I select Elaborate, will the elaborated summary be limited to certain characters?Any more information with respect to word count/character limitations...
Can anyone help me investigate/provide guidance on the Now Assist Chats that are timing out? Here's what's happening: When opening a chat and inquiring, after about 5-6 inquiries on different records it tends to get stuck on "Analyzing" and the only...
Hello everyone! What could be the possible reason why the NAP is not visible in the instance along with the other button such as the sidebar discussion even if it was already enabled in the Now Assist experience? Do I also have to enable the Now Assi...
Hi All,We have a requirement from one of the customers that we need to enable the Now assist with Agent workspace for ITSM. Wondering if anyone can help to guide on the technical steps to configure the same regards,Amit
Hi, Is there a way to retrieve search transactions in Now Assist AI Search within ServiceNow? For example, the search phrase used, the corresponding Genius result, the user who performed the search, timestamps, and so on. Thanks!Ramkumar#NowAssist #...
@Victor Chen I noticed that the AI Agent Studio, as well as the Now Assist interface, allows you to give a Thumbs-Up or Thumbs-Down to the AI Agent's answer. How does this feedback system work with the AI Agent? Can you train the AI Agent?
Hi All, We have enabled the Now assist in Virtual Agent which is active in the portal. If we test the Assistant from backend it shows the results with three sections summary, catalog details, sources. But If the same is tested from frontend portal th...
I want o assess the performance of GenAI features (response time) (such as incident summarization and resolution notes generation) using the current Now Assist plugin.However i do not see any straightforward tool that ServiceNow could offer.Can you ...
I'm attempting to use Now Assist and Virtual Agent. With both, if you select a topic icon it will respond and complete appropriately. However, if you type language (e.g., summarize a record, check ticket). It spins on Generating a Response indefinite...
Hi all,We have configured Now Assist as much OOB as we can. With it, we have created custom Information Sources for the following: 1. User table - active is true2. Catalog Items - active is true and belonging to certain Catalogs3. Knowledge Table - p...