I'm attempting to use Now Assist and Virtual Agent. With both, if you select a topic icon it will respond and complete appropriately. However, if you type language (e.g., summarize a record, check ticket). It spins on Generating a Response indefinite...
Hi all,We have configured Now Assist as much OOB as we can. With it, we have created custom Information Sources for the following: 1. User table - active is true2. Catalog Items - active is true and belonging to certain Catalogs3. Knowledge Table - p...
while chat in now Assist virtual agent , At some point of time, i get the error. I am attaching the screenshot below.Please assist me the way to solve the issue.
HI Team How can we Generate chat and case summaries and resolution notes by using the Now Assist panel in Agent Workspace for ITSM? Regards,Amit
Hello,I am experiencing an issue where images displayed within chatbot message bubbles in the ServiceNow Employee Portal are cut off and not fully visible.Currently, I am unable to see the entire image within the chat bubble. I would like to know:Is ...
I am preparing to trial Now Assist in AI Search on our Employee Center for a limited group of users. I have enabled Now Assist Multi-Content Response under Now Assist in AI Search and it works well. However, I'm looking for a way to restrict who can ...
Hi:The 'ITSM incident resolution investigation AI agent' has a script:'Add a resolution plan to incident's additional comments' that updates the comment on the incident with the resolution plan. We want it to just populate the comment field without u...
Good morning everyone,I am currently working on configuring Now Assist to use information about current outages as a data source. The goal is to ensure that users can be directly informed about ongoing outages when they ask related questions.However,...
Hi, Literally 24 hours experience with SNOW so Im sorry if this is stupid but ive been up all night and day on this. I have tried using AI agents, I have read documentation, I spent all night last night watching you tube videos on service now and bas...
under Search analyzer; Top Queries KPI's is not showing up
Hey everyone, my team and I working are trying to figure out uses cases that we can implement on Now Assist AI agent and was wondering if anyone could give us some ideas on things that worked for them and didnt. Thanks, Kishan Patel
I have the Now Assist Panel - Platform working with the correct KBs. Also NOW assist config is enabled for core languages including Spanish. However running into an with the non-English users if the KB article is in English only -If the user lang is ...
I have a question about the ServiceNow HRSD HR Catalog that I'd like to consult. For practice, I created a new catalog item in the HR catalog, but after clicking submit, it showed the warning in the image. Could you please advise on how to resolve th...
When i open the Agentic Workflow the page keeps on loading but nothing appears there. i mean the default workflows doesnt load up but when i can go the AI Agents tabs it works fine. Anyone faced similar issues. RegardsAR
Hi, I'd like to access NASK (Now Assist Skill Kit) on my dev instance for experiementing. Do I understand the info I've found so far correctly that the dev instance needs to be Xanadu specifically (I'm currently on Yokohama.) If I am able to access i...