Resolved! HAM Plugin failed to install on PDI
HAM Plugin failed to install on PDI
Forum Posts
Detect sensitive topics by using sensitivity detection in Now Assist for HR Service Delivery (HRSD)
Hi, We are implementing the sensitive detection in Now Assist for HRSD.As per the SN doc, the document is in Xandu version, our instance is at Yokohama. From the doc, at step 3, I couldn't find the following capability and the corresponding attribut...
Flow Designer Training
Hello All, I am interested to train myself with serviceNow AI automation and Flow design. Can some guide me to the correct resources and training courses offered by serviceNow or third party training provider. Thanks
Need to use Azure Open AI in skill kit LLM to choose
I tried adding the azure open ai credentials in the connection and credentials, still when i choose the Azure open AI llm in the skill kit for the prompt i get a error message. Can anyone help me with a step to step guidance.Regards Kaustubh Dubey
Now Assist Skill Kit vs Gen AI Controller
Both the Now Assist Skill Kit (NASK) and the Gen AI Controller in ServiceNow allow integration with third-party LLMs. NASK enables you to build generative AI skills using either the built-in Now LLM or an external LLM by specifying a provider. Meanwh...
Resolved! Service Interuption Instance is unavailable
When I am clicking on Now Assist I am Facing this issue How To Solve it Service Interruption - This instance is unavailable. If service does not restore promptly, please open a Case in the Now Support Portal or contact Technical Support via phone.
ServiceNow Ai Agents
Are there Now Assist Agents in Flow Designer?
Is typeahead suggestions configurable?
Use case - There are several catalog items (HR related) which should show up in search results when I type Login (catalog items do not have this word Login). I created synonyms as HR >Login and published the changes. I also add Login to tags, meta an...
Error Display Experience assistant virtual agent
Hi everyone, one of the assistant (CI admin experience - Virtual agent) we created didn't allow us to delete one of the portals selected in the "display experience" section. The entire assistant was deleted and a new one created. Now, when I try to s...
Why Can't Now Assist AI Fully Guide Users for New Software Requests?
Hi Community,I have a question regarding Now Assist / ServiceNow Assist AI:Currently, if an end user wants a software that is not in the ServiceNow catalog, the AI can only:Search the catalog for existing software.If not found, prompt the user to man...
Resolved! Agentic AI in Virtual agent
Hello folks,I want to set up Agentic AI for a virtual agent.Does anyone have any ideas or resources, from basic to advanced? Can you suggest some articles?
Inbound Email Trigger for AI Agent
Hello Community ,I am working on a use case on AI agents, but I am stuck at a point. I want to trigger the AI agent when an email comes to the instance from a caller. So, for this I tried the Inbound Email Action trigger in the conditions. But it's n...
Enable AI Search for a custom table in Virtual Agent along with Knowledge base
Hi Team, How to enable AI Search for a custom table in now assist VA along with KB? I have already tried configuring the search source, indexed source but it does not work on VA. Let me know if there is a way to setup AI search on custom table.
Virtual Agent Designer Questions
I am going through the following documentation trying to get a basic conversation working:https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-skills/concept/now-assist-llm-topics-platform.htmlIn the vide...
Resolved! Ai search - how to include misspellings and spaces in search
We have enabled AI search and while it does provide suggestions, it does not correct misspellings and spaces. Example - Hardware10, if I enter Hardware(no space) in search bar, it gives suggestions. However, if I enter Hardwera or Hardware (space), H...
