Need help On Portal issue while chat in now assist
while chat in now Assist virtual agent , At some point of time, i get the error. I am attaching the screenshot below.Please assist me the way to solve the issue.
Forum Posts
chat and case summaries and resolution notes by using the Now Assist panel in Agent Workspace ITSM
HI Team How can we Generate chat and case summaries and resolution notes by using the Now Assist panel in Agent Workspace for ITSM? Regards,Amit
Images in Chatbot Bubbles Are Cut Off – Is There a Way to Add Scrollbars or Resize via CSS?
Hello,I am experiencing an issue where images displayed within chatbot message bubbles in the ServiceNow Employee Portal are cut off and not fully visible.Currently, I am unable to see the entire image within the chat bubble. I would like to know:Is ...
Resolved! Restrict Now Assist AI Search results to specific users
I am preparing to trial Now Assist in AI Search on our Employee Center for a limited group of users. I have enabled Now Assist Multi-Content Response under Now Assist in AI Search and it works well. However, I'm looking for a way to restrict who can ...
'ITSM incident resolution investigation AI agent' to populate comment without updating
Hi:The 'ITSM incident resolution investigation AI agent' has a script:'Add a resolution plan to incident's additional comments' that updates the comment on the incident with the resolution plan. We want it to just populate the comment field without u...
Resolved! Seeking Advice on Configuring Now Assist to Display Current Outage Information
Good morning everyone,I am currently working on configuring Now Assist to use information about current outages as a data source. The goal is to ensure that users can be directly informed about ongoing outages when they ask related questions.However,...
Resolved! Simple flow with permissions issues
Hi, Literally 24 hours experience with SNOW so Im sorry if this is stupid but ive been up all night and day on this. I have tried using AI agents, I have read documentation, I spent all night last night watching you tube videos on service now and bas...
Now Assist Analytics - Top 5 Queries missing
under Search analyzer; Top Queries KPI's is not showing up
Now Assist Use cases for Incidents for IT support
Hey everyone, my team and I working are trying to figure out uses cases that we can implement on Now Assist AI agent and was wondering if anyone could give us some ideas on things that worked for them and didnt. Thanks, Kishan Patel
NOW Assist - Non English user with KB in English
I have the Now Assist Panel - Platform working with the correct KBs. Also NOW assist config is enabled for core languages including Spanish. However running into an with the non-English users if the KB article is in English only -If the user lang is ...
Resolved! 'employee_relocation' is not a unique HR Service value
I have a question about the ServiceNow HRSD HR Catalog that I'd like to consult. For practice, I created a new catalog item in the HR catalog, but after clicking submit, it showed the warning in the image. Could you please advise on how to resolve th...
Resolved! Agentic AI workflow page not loading properly
When i open the Agentic Workflow the page keeps on loading but nothing appears there. i mean the default workflows doesnt load up but when i can go the AI Agents tabs it works fine. Anyone faced similar issues. RegardsAR
Resolved! NASK (Now Assist Skill Kit) & Yokohama
Hi, I'd like to access NASK (Now Assist Skill Kit) on my dev instance for experiementing. Do I understand the info I've found so far correctly that the dev instance needs to be Xanadu specifically (I'm currently on Yokohama.) If I am able to access i...
How to activate NOW LLM Service on our partner instance with Yokohama Release?
Can you please provide the step by step guidance to activate the NOW LLM ServiceNow on our Yokohama Release of ServiceNow?
I want to build the custom Application using Now Now Assist skills for Creator of App Generation?
I want to do the App Generation using Now Assist skills for Creator? How to provide the input to do this? Can you Please help to provide the step by step guidance?