How to activate NOW LLM Service on our partner instance with Yokohama Release?
Can you please provide the step by step guidance to activate the NOW LLM ServiceNow on our Yokohama Release of ServiceNow?
Forum Posts
I want to build the custom Application using Now Now Assist skills for Creator of App Generation?
I want to do the App Generation using Now Assist skills for Creator? How to provide the input to do this? Can you Please help to provide the step by step guidance?
Resolved! Can workflow studio be aligned with our knowledge base?
Hi everyone, I’m currently testing a custom catalog in my PDI instance that includes request forms for knowledge articles and lesson content, intended for both internal users and customers. The goal is to eventually build a workflow that automatical...
Configure Now Assist Virtual Agent to suggest KArticles to users prior to connecting with live agent
Hi All, I hope you're doing well. I’m currently working on configuring Now Assist Virtual Agent in our ServiceNow instance. I would like to set it up so that when a user tries to connect with live agent (either by typing in virtual agent, or by using...
Resolved! Configure Now Assist Virtual Agent to suggest KArticles to users prior to creating an Incident
Hi All, I hope you're doing well. I’m currently working on configuring Now Assist Virtual Agent in our ServiceNow instance. I would like to set it up so that when a user reports an issue — for example, “I am experiencing a printer malfunction” — the ...
Agentic ai in Virtual Agent topic
Hi guys! In our company we have created a brand new created AI Agent using the AI Agent Studio for that. We have embed the catalog item tool into the agent to execute each time the ai agent is fired.Our idea now is since the AI Agent is a simple exe...
How to make Agentic Workflow available as a button (UI Action)
Hi:We have the 'Investigate and resolve ITSM incidents (Copy)' agentic workflow which is a copy of the OOB version. We see that it is available from the Now Assist Panel, but how can we make it display as a button on the incident form. Not seeing tha...
Enable Now assist search on KB. portal
I’m trying to enable Now Assist in the KB portal but I’m not able to get it working on one of my instances. Could you guide me on how to set it up so that it appears below the search bar?
How to disable these OOB topics in Virtual Agent
Hello everyone! How can I disable this OOB topics in Virtual Agent? How to configure it to when it would only show up? Is there a table for this? EDIT: I tried to deactivate the topics but it cannot be done because it is used in a custom chat experie...
How to duplicate the AI Search - Fallback
Good day everyone. I would like to know where can I duplicate the AI Search - Fallback topic in the Virtual Agent Designer. Our instance have already updated to Yokohama and I don't see it listed in the VA Designer and what I have read in the communi...
Purpose is to show similar incidents to help agent resolve current incident
We need to add an 'search source' which should show similar incidents in agent assist for 'service operations workspace'. Any idea how we can implement this?
Why is my search preview(new) showing null ?
I have been working on the AI search but am stuck as the search preview is not showing any search profile to test upon the above is how it shows null
Now Assist Sentimental Analysis is not working
I am getting the below message when I tried the below script to check for connection in Sentimental Analysis using background script.var sa = new sn_nlp_sentiment.SentimentAnalyser();var result = sa.analyze("test");gs.info(JSON.stringify(result));"st...
Resolved! Is there a way to configure the Now Assist panel so it only shows active or unread chats?
tl;dr: When I see a number count on the Now Assist (sparkle) icon, I click on it, but I have to scroll, click Show more, and hunt for the unread chats. I want to change this so I don't have to hunt. I develop agentic workflows for demos. The Now A...
Issue with Now Assist Incident Summarization - Work Notes not updating
Hi,I'm facing an issue with Now Assist for Incident Summarization. After summarization is generated, I use the 'Share' button, but no 'Share to Work Notes' pop-up appears.For incidents with lesser data, it works as expected.For incident with large am...