limitations encountered when configuring Now Assist
What are the main limitations or challenges you’ve encountered when configuring Now Assist in complex environments?
Forum Posts
Resolved! Now Assist Genius Result not showing up on employee center after upgrading
we've just upgraded to Yokoyama from Washington DC. We found after upgrading, now assist genius result on employee center are not showing up now which it used to be working well. For example, we query "change my password". no now assist Genius resu...
Cases implemented using Now Assist
What are the best use cases you have implemented using Now Assist in ITSM, CSM, or Custom?
Resolved! What is ground Truth in Now Assist Data kit ?
Hi Everyone, I was working on the Now Assist custom skill, I created the custom skill to create the summary for the capability. Now I need to evaluate the custom skill output using the data kit. I created the data set in the Data kit, There is a...
Resolved! Now Assist Panel not functioning
Hey everyone, I have Now Assist installed, with many ITSM, HRSD, Creator & Platform plugins installed, with skills activated, no issue, but when activating the Now Assist Panel, I follow the documentation, they turn it on, while I have extra steps co...
Read attachments (in JSON or DOC formats) from Knowledge Articles in NASK
Requirement:One of our key requirements is to read attachments (in JSON or DOC formats) from Knowledge Articles and generate responses for users on the basis of the content in the attachments in Now Assist skill. We are currently using the following ...
Github copilot integration with ServiceNow
Hi team,How can we integrate the Github Copilot integration with ServiceNow and what is the use of this and how can we leaverage this ? Is there any browser extension for this to integrate with ServiceNow? Best Regards,Nikita Gupta
Unable to add 'on hold' records to VTB
On task 4, we are asked to add the 3 'on hold' incidents to the VTB we created but there is no option to add to VTB. The only option given is to edit the selected records
Getting 400 error while uploading attachment of more than 50 MB in Knowledge Article using REST API
We are trying to upload attachment of more than 50 MB in knowledge article using REST API but getting 400 error.
How to calculate, number of assist is utilized for one Virtual Agent Topic.
How to do the Now Assist Token calculationsI am developing now assist custom virtual agent topics and I have created custom now assist skills and making use of those now assist skills in the virtual agent topics. My questions here is how can we calcu...
Custom skill getting stuck while triggering from VA
Hi All, I am trying to run a custom skill through virtual agent. While testing I can see that the virtual agent is picking up the correct skill, starting the skill and then getting stuck. Although the custom skill is working while testing it in throu...
Trying to display the Got A Problem catalog form on Now Mobile home page, it was displaying all form
Hi Team, I want to configure the Now mobile home page as mentioned in the attached screenshot. But I was not working. Please help me out on how to configure Thanks,RaniGowri.
Resolved! Is there a minimum number of knowledge articles registered when searching ?
It's in Japanese, but it says, "Unfortunately, there is no information needed to completely deal with this query." Is this because there are few articles in the knowledge base that are referenced?Currently, we have linked one knowledge base and have ...
AI Agent that is visible only for maint role
Hello all, I see that there is an AI Agent visible only for those with 'maint' role. The SysID of the AI Agent is '722082f2ffd02210d84cffffffffff23'. Please let me know if anyone knows what this AI Agent is and what it does. Regards,Praveen
