AI changing the way businesses
How do you see Agentic AI changing the way businesses handle decision-making and automation in the next 2–3 years?
Forum Posts
Evaluation run in Now Assist Skill Kit is running for too long with no progress
Hi, I have created a custom skill in Now Assist Skill Kit to summarize incident resolution. I have also created an evaluation run to check the performance but it has been running from past 3 days and hasn't been completed. What steps should I follow ...
now assist ITSM chat reply recommendation feature not working in service operation workspace
Hi All I’m currently facing an issue with the Now Assist ITSM Chat Reply Recommendation feature. The feature is activated, the sn_chat_recommend plugin is installed, and the plugin has been validated. However, it is still not working in the Service O...
Now Assist OOTB Skill Clone Issue - Summarization of case/incident
Our team doesn't like the OOTB Now Assist Skill for Record Summarization since it has SLA information and CI information. We want to have only three sections while we summarize a case/incident1. Issue - Short description summary2. Key Actions - Chron...
What Data Sources Power Now Assist's "Chat Recommendation"?
Which data sources does the Now Assist skill "Chat Recommendation" refer to? Does it pull from past incident resolution history, or from knowledge articles?Based on some testing, it seems to reference past incident history, but not knowledge articles...
How do I see interactions for nowassist?
So will be new to rolling out the NowAssist search soon but I was hoping someone could help me in seeing where I could see what someone typed for their question and the answer the NowAssist returned? I'd like to review how its delivering the results....
Resolved! can we no longer access service now to submit tickets to help desk
hi, Can we no longer submit tickets to helpdesk? I am learning not a paying customer. Thanks,Aniket
Conversational Catalog Item Skipping Mandatory Question
We have a catalog item allowing users to request a replacement computer once theirs is up for refresh. The catalog item includes a mandatory question asking the user to select the computer assigned to them they are replacing. If no results are found,...
why Now Assist isnt generating a preview of results of applying a template in manage duplicate ci?
while using manage duplicate ci nask skill ,after selecting the class and selecting review existing templates, why is it not asking for "preview template on sample task" instead its only populating "run template for all tasks" and "view more options"...
Resolved! Field Recommendation based on custom Resource Generator of type "Scripting"
Dear forum In a PoC we successfully configured SN Predictive Intelligence to provide Field Recommendations to Incidents (Service, Assignment Group etc.). But now the decision was taken to integrate the customers AI Engine via REST and to not use OOB ...
What's the roadmap for NOW Assist reading reports and dashboard content?
Need this - what's roadmap look like or is it in place today?What's the roadmap for NOW Assist reading reports and dashboard content?Thanks to NOW super people.
Not able to get the result of the SharePoint file in ServiceNow?
Hi Community,I’ve successfully configured the External Content Connector in ServiceNow to integrate with Microsoft SharePoint. I’ve also completed the required setup on Azure including the app registration, permissions.After setting up, I ran the one...
Resolved! Now Assist Panel Turned on but not working
I have:Navigated to Now Assist experience and turned it on.Went to CI admin console, went through the guided setup to turn it on.It appeared next to the scope pickerBut it didn't start correctly, it is like this: All the documentation I see is outdat...
Resolved! Alert investigation skill does not work
[Issue:]When I open now assist panel, "Hmm, actually, it looks like Now Assist isn't set up to help you with anything right now." message was generated by AI.[expection:]I'd like to use "alert investigation" skill of now assist for ITOM to do a demo ...
