I tried to test the email recommendation skill and I confirm that I can "send" emails but even though I sent me the emails I cannot reply to them. The workspace, CSM/FSM Configurable Workspace, has a tab to show the email activities but the "Activity...
Hi All,The screen says that "Email Sent" however I cannot find any record of the activities:I checked the "Email" tab but it does not show the record:I also checked Email Logs but there is no record of the above email activity:Could you tell me where...
Hello ServiceNow enthusiasts!! How do we modify approvers list within this "Approver" on an email approval notification for a knowledge article?All help is greatly appreciated. Thanks.
Hey all,I'm running a Flow Designer action that uses a Script step to insert records into a custom table (sn_customerservice_certificate_information). I'm using .initialize() followed by .insert(), and not calling .update() anywhere.However, when the...
When creating knowledge from an incident with Now Assist, can you give instructions at the prompts like in general GEN AI to create your ideal knowledge? Also, can I adjust the Now Assist G&A search results? For example, bullet points. .
Hi, Is there a way to list out the Incidents where the Incident Summarization was applied? I can see in the GenAI logs table and the Incident table there isn't obvious. Anyone know of a way this can be achieved? Regards, Ayman
How do we achieve this reporting - A report that provides insights into AI Search Assist usage data (genius results card)How many articles were searched via AI search assistHow many were clickedHow many times users clicked on "Solves my issue"By AI s...
I have created a custom skill to summarize HR case and deployed it as a UI action as well as Now Assist Panel. The skill is working as expected in HR agent workspace using UI action. However it is not invoked in the Now Assist Panel. Has anyone faced...
We are working on integrating Now Assist (Gen AI) within a Virtual Agent (VA) topic in ServiceNow to summarize incidents. Our goal is to:Use Now Assist to generate a summary of the incident.Include relevant resolution steps (like work notes, close no...
Hi,I have a custom table on which there is a choice type field(workstatus)which has values as:1- Available2-Not Available3-Approved4-In progressI want that when the workstatus is Available, the drop down should show only "Not Available", means only N...
Hi Community, I'm working on an Agentic AI use case where I’ve defined a trigger in ServiceNow to activate when feedback is given on a knowledge article and the feedback rating is less than 2. The trigger is working as expected. However, in the Now A...
Hi everyone,I’m trying to generate architectural diagrams using Now Assist LLM. I’ve used a prompt that returns a link to the diagram, but when I open the link, it either shows nothing or is broken.I am using below prompt:you are an solution architec...
We are attempting to integrate MS Teams with the Now Virtual Agent in ServiceNow. However, whenever we try to add the MS Teams tenant, we receive the message: "The Microsoft Teams tenant associated with is currently registered with another instance."...
I am wanting to explore more in NOW portal and came across AI Risk Management. Please can you share me video links or configuration of end-to-end implementation of this in NOW portal. Please guide me so that i can learn about these topics more.