Forum Posts
Now assist chat summarization logs
Hi All,What are the methods to debug Now Assist skills?I have enabled Chat Summarization skill, but it doesn't summarize all the interaction records.Are there are debugging guide/steps in general for Now Assist skills? Thanks,Vijayalakshmi P
ITSM Incident Prioritization in Gen AI
ITSM Incident Prioritization: Generative models can assist in prioritizing IT service incidents and requests by analyzing historical incident data, severity levels, and business impact, helping organizations allocate resources more effectively and im...
Which LLM model is used by Servicenow QA gen ai for search, summarize or generate content currently?
Hi Team, Which OOTB LLM model is used by Servicenow QA gen ai for search, summarize or generate content currently? can anyone tell?
Why query added in sys_proper is not working for QA now assist for search result?
Hi Team, There is one feature that enables you to stop converting kb articles into actionable steps if you are restricting it with sys_property called "sn_ais_assist.u_kb_encoded_query" by adding proper, I have done the same but still it is convertin...
Discuss your organization's structure for implementing AI and support you’d expect from ServiceNow
We are currently seeking ServiceNow partners for a recent research study to gain insights into your organization's structure, specifically regarding the implementation of AI and ServiceNow's Now Assist. Understanding your experience is crucial for ...
Now Assist for ITSM: How to best populate Resolution Notes in Related Incidents from a Problem
Hello there,When a Problem is Fixed/Resolved, there is an OOB business rule that populates the Resolution Notes in of the related Incidents. The default text is "Related problem PRB0040002 closed. Please see additional comments for fix notes", and th...
Resolved! How do we make the AI search and Virtual Agent Now Assist work better?
We're currently looking at switching on the ServiceNow AI search and the Virtual Agent Now Assist and have run into some issues with how it performs with our knowledge and catalogue items. We've since worked out that it doesn't have the capability to...
Addition of unsubscribe in email calendar invite
I want to add the unsubscribe link in the outlook calendar invite notification . I had used {notif_unsub} in the notification email body but it is coming in html code in email invite. it is not forming unsubscribe link. Please help
Service Operations Workspace - Close Button with Now Assist
How do I create a Close Button (UI Action) so that the Now Assist box pops-up like the Resolution button does? I've copied the UI Action, script and Workspace Client Script and modified it so that the State gets changed to 7 instead of 6, but the po...
Robotic Process Automation
Hi, I am trying to connect my instance with RPA Desktop design studio but while connecting I am facing this error - "Plugin "essential toolkit" cannot be downloaded. The remote server returned an error: 403 forbidden". Can anyone please suggest any w...
NowAssist Features for IRM implementation
Hello,I am looking for some resources which could provide me some insights as to the features of NowAssist that are available for IRM/GRC implementation. I am aware that NowAssist for IRM/GRC implememtation is not available yet, but are there any exi...
Now Assist: Generative AI Controller: "Bring your own LLM"
Hi guysi coulnd find any information on this topic so:I read in other articles about the feature "Bring your Own LLM" with the Generative AI Controller.Does somebody know, if this is already available? And how it worked exactly? Thanks to all.
Resolved! Knowledge blocks in AI search and Now Assist searches
Hi, Will Now Assist be able to search knowledge blocks in the future? up until Xanadu, it's unable to search KB's knowledge blocks. Thanks.
Favorite option Not working in employee center
Hello Team, Need your help. I tried to add a catalog item in favorite, But it's showing the below error., It's working in non-prod instances, only issue is in the prod instance,
