Hello all, I recently did an Amazon Connect integration with ServiceNow voice. I am trying to use the Now Assist call summary skill to summarize call conversations which are stored in interaction records. However, it is giving me the exact same summa...
Hi @Loic1 I am trying to run docint for certain licenses and continuously the doc status goes to failed status.It goes to ready state when i submit the doc case and enter the field values manually. can you please help me with this.
Can anyone throw some ideas on how to achieve below use case:Upload the document say 100 pages contractAsk a query or intent like "who are the stakeholders of the contract"AI should respond based on the content in file
Hi, all!I'd like to turn on Native Translation in our Xanadu-Patch 4 instance. however, I cannot find the setting field as YouTube hands-on below.https://youtu.be/4ceyiQfR9z0?t=845 Also I cannot find documents about it. Should I update some plugin?Do...
I am on washington and implementing Now Assist Skills. Is this a known issue - "Share to work notes" adds html tags in summarize incident skill?
EY has been working to optimize knowledge articles for Now Assist and recently experimented with switching an article from the Standard template to the How-To template. The results have been somewhat mixed: the target articles did not consistently pe...
Hi We are looking at potentially implementing Now Assist into our VA functionality. What is the minimum number of pro plus licences are you able to purchase, we already have CSM and aware that fulfillers will require a Pro+ Licence to manage the VA ...
Hi, I have a problem statement for creating a GenAI System where the system recommends the widget to be used based on the use case and then creates a page or portal(linked pages) based on the widgets suggested. for example, If the use case is to have...
I have been working on some reporting tasks and I am stuck on an issue. Now Assist for ITSM has been installed on my instance and I can view analytics for Incident Summarization, etc. However, I want to extend the analytics to such that I can view th...
I need to configure ATF steps for Inbound request for "POST" Method in import set API. In the ATF, for test step (Send REST Request- Inbound) there are two types of Authentications Present one is "Basic" and another one is "Mutual" but I need to use ...
The information I found online indicates that I need to purchase a license to use this feature.At the same time, I have experienced some features through the Now Learning lab instance, such as incident suggestions, automatic knowledge generation, and...
Hi,I wanted to know where can I find backend logics for these handlers like column Status in Planning Console ? Apparently, it only shows status value of an project task when it doesn't have a child. But I want to amend this and add value to it. Is t...
I am currently facing an issue with the Now Assist AI Chat feature in the Xanadu release. When trying to use the AI Chat to generate data visualizations, I receive the following error message:"Sorry, there was a problem on my side trying to complete ...
Hi All, I've been looking around and could not find a clear answer on how to Configure Announcement in NOW Mobile. I am new to Now Mobile and still learning where everything is configured. Is there an OOB way to add an Announcement Or do I have to c...
