Now Assist

What is Xanadu's AI agent doing that Washington Dc Now Assist won't be able to do now?

How to add custom greeting messages in Virtual agent using Now Assist?

How to add custom greeting messages in virtual agent using Now assist latest features. Suppose if a ''user enters Good Morning message at any point of time in the chat'' (not the first auto greeting from the bot), then "the chat bot should intelligen...

Instance

Every time I try to do an instance, and try to wake it in a window, it never wakes and I have never been able to do an instance.

Seeking help improving my project task and associated changes tracking.

Evening all,  I'm attempting to improve my project visibility and task tracking. In SNOW I have linked a few Changes to their Project sub-task. I would like to display a view for a time range that shows the project task and associated change to imple...

After installing the Now Assist for ITSM in SN, a continuous error is being thrown in syslog

Hello TeamAfter installing the Now Assist for ITSM plugin in ServiceNow, a continuous error appears in the system log records. When I open any record in the system log table, the error is displayed at the top.Error:Read operation on table 'syslog' fr...

How to conduct a performance/stress test for Now Assist and its skills

Hello everyone. Is the performance of Now Assist and its skills affected or slowed down if multiple users use it in the instance?Are there any articles, FAQs, or documentation about this area of Now Assist? If there is one, I would really appreciate ...

User svc-sn-moogu1 associated with down MID Server

Now Assist for custom app?

Hello! I know this area is rapidly developing (understatement) but I am wondering whether there is/will be a capability to add Now Assist to custom roles/record types for the agents who work with them?  Just curious! Kristin  

Skills are not visible while doing setup now assist in virtual agent

Hi Everyone , Please help me with the below issue which i am facing from few days back.I was setting up the Now Assist for the virtual agent.I did the activation of skills. Then started the set up now assist form Virtual agent.But, I am facing the bl...

Using Generative Ai in the PDI

Hi, I just want to use the Gen Ai serviceNow model inside the PDI, I have a task to use it, but all the recourse requires installing the plugins, and that leads to this link (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1646...

Service Now Knowledge Module Integration with External KB Sources Like Share Point or Other Sourc

My Question Here is on Now Assist AI Search - I understand Now Assist Ai Search Uses RAG concept behind the scene to Augment the Response and here Data is Coming from Published Knowledge Articles.    Now Assume my Knowledge Module is Integrated with ...

Troubleshooting skills - Am I missing something?

Hi all, I am intermittently getting some errors like the below in Now Assist and I have been trying to figure out how to access the Now Assist troubleshooting function described in the documentation. Apart from the fact that the roles indicated as re...

Generate Resolution steps from past tickets

I need to generate resolution on virtual agent (GenAI) from past tickets. Can I do it with OOO functionalities? What would be the right way to approach it in Now Assist?