Forum Posts
Now Assist for custom app?
Hello! I know this area is rapidly developing (understatement) but I am wondering whether there is/will be a capability to add Now Assist to custom roles/record types for the agents who work with them? Just curious! Kristin
Skills are not visible while doing setup now assist in virtual agent
Hi Everyone , Please help me with the below issue which i am facing from few days back.I was setting up the Now Assist for the virtual agent.I did the activation of skills. Then started the set up now assist form Virtual agent.But, I am facing the bl...
Using Generative Ai in the PDI
Hi, I just want to use the Gen Ai serviceNow model inside the PDI, I have a task to use it, but all the recourse requires installing the plugins, and that leads to this link (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1646...
Resolved! Now Assist 'reprise' demos on DemoHub
Has anyone used the new 'reprise' demos on DemoHub? I've tried to run a couple of them related to Now Assist, but they're not working as expected. When following the narrative that's provided, the links aren't working. Any suggestions about how t...
Service Now Knowledge Module Integration with External KB Sources Like Share Point or Other Sourc
My Question Here is on Now Assist AI Search - I understand Now Assist Ai Search Uses RAG concept behind the scene to Augment the Response and here Data is Coming from Published Knowledge Articles. Now Assume my Knowledge Module is Integrated with ...
Troubleshooting skills - Am I missing something?
Hi all, I am intermittently getting some errors like the below in Now Assist and I have been trying to figure out how to access the Now Assist troubleshooting function described in the documentation. Apart from the fact that the roles indicated as re...
Generate Resolution steps from past tickets
I need to generate resolution on virtual agent (GenAI) from past tickets. Can I do it with OOO functionalities? What would be the right way to approach it in Now Assist?
Resolved! Prove Now Assist value
Hi, I'm posting here hoping to connect with some other companies on how you prove out the value of Now Assist prior to committing to the license cost and implementing in production. We currently have an evaluation instance (almost) ready for our us...
how are Tags indexed by NowAssist search?
hi, according to the "Relevancy Cheat sheet", tags as well as Meta are indexed and should be able to be used to improve our search results/AI answers. I'm unable to find any documentation on how to use tags for this. By default tags are only visibl...
NowAssist/Gen AI: Enterprise Bot
Hi, I am asking this question with regards to an opportunity in the Gen AI space. Pardon me if this question has been asked earlier and answered. Can NowAssist be referred to as an enterprise bot/bot of bots? Does it have the ability to act as a supe...
Create an integration with third party application in the CSM/FSM workspace.
Hi Community,I am trying to create an integration of ServiceNow with my third-party application. The integration is associated with quote management in the CSM/FSM model. As ServiceNow provides a customizable product offering, I am integrating the cu...
Resolved! Can Gen ai be used on cmdb?
im trying to search about it but i cant find any information about a implementation like this
Can we call NOW LLM via Gen Ai Controller for custom use cases while building via flow designer?
Hi, We are building some Gen AI use cases and we want to use NOW LLM for that instead of a third party LLM. I can see in flow designer we have an action called "Now LLM" under Gen AI Controller, Can we use that for same purpose?How do we use it? Plea...
how to use generative ai now assist to analyze the incident from images and document
How can we use generative AI to summarize the document and images for the incident ?
