Hello everyone,
Could you help me with this? I’ve searched in many places but haven’t been able to find or understand how this report is created in the Service Operations Workspace.
I need to update the name of the report that is shown when I click on an Incident SLAs option ("in the donot color")
"Incident SLAs - Breached
Any help will be greatly appreciated.
Thank you in advance.
Hello @Matheus Rissi2,
This data is coming from a UX Client Script Include. For this report and others on the landing page, you can find the data and filter logic in the following script includes:
SowIncidentLandingPageUtilsSNC – This contains all the report and filter configurations used in the landing page.
SowIncidentLandingPageUtils – You can override logic here, as the SNC version is protected and read-only.
The function getVisualizationConfig() in SowIncidentLandingPageUtilsSNC is responsible for generating the configuration used in the visualization, including the title you mentioned: "Incident SLAs - Breached".
If you want to update the name shown in that report, you will need to override the same function in the SowIncidentLandingPageUtils script include with your changes.
Here are the direct links to the Script Includes (please replace yourinstance with your actual instance name):
Kindly mark this as helpful if it resolves your question.
Thanks,
Sunny R
Not 100% sure but have a look here
https://INSTANCENAME.service-now.com/now/sow-admin/record-incident
Open "Service Operations Workspace" in UI Builder.
Open "Service desk landing page PAR SNC".
The list title is set by the client state parameter "currentVizSelection.title".
The client state parameter "currentVizSelection.title" is set by the client script "updateList".
