Service Operations Workspace - Incident SLA Chart on Overview

[Matheus Rissi2]

Hello everyone,

Could you help me with this? I’ve searched in many places but haven’t been able to find or understand how this report is created in the Service Operations Workspace.

Operation Workspace Overview

I need to update the name of the report that is shown when I click on an Incident SLAs option ("in the donot color")
"Incident SLAs - Breached

Any help will be greatly appreciated.
Thank you in advance.

[Dr Atul G- LNG]

Hi @Matheus Rissi2 

Not 100% sure but have a look here

https://INSTANCENAME.service-now.com/now/sow-admin/record-incident

[Matheus Rissi2]

Hi @Dr Atul G- LNG,

Unfortunately, that's not what I need. Basically, I just need to be able to change the title of the report below the image (Incident SLAs - Breached)

But I can't find where.
Thanks for the answer anyway.

[Dr Atul G- LNG]

Sorry mate, I have no idea then. I suggest logging a ServiceNow support case.

By the way, did you try using the SOW Incident record in the UI Builder?

[HidekiOgawa]

Open "Service Operations Workspace" in UI Builder.

Open "Service desk landing page PAR SNC".

The list title is set by the client state parameter "currentVizSelection.title".

The client state parameter "currentVizSelection.title" is set by the client script "updateList".