Business rule is not working
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Conditions were met and business rule is executing not it's not displaying proper result, please refer below given condition
and the script is
but after updating the record 'Inherent Risk Rating" field was not updating as per script, could anyone help with this issue?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Hi @Jyothsna5
What exactly you need to achieve via provided business rule?? A proper requirement will help us to provide the exact solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
Hi @Jyothsna5
Please add conditions for empty like below:
This might solve your purpose.
Please appreciate the efforts of community contributors by marking the appropriate response as the correct answer and helpful. This may help other community users to follow the correct solution in the future.
********************************************************************************************************
Cheers,
Prashant Kumar
ServiceNow Technical Architect
Community Profile LinkedIn YouTube Medium TopMate
********************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
yesterday
share dictionary config of that yes/no field
I couldn't find such field
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader