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Change management

Siddhac
Kilo Contributor

‎09-20-2025 05:16 AM

Hi All, as I'm new to Change management, I need a help to get it done this story. Can one one help me pls

Short desc: CHG – Emergency Change State Flow – Create New

Description: “As an Incident Manager, I want to be able to create an Emergency Change so that it follows the standard operating procedure - an emergency change shld always be implemented in an emergency situation (only p1 incidents)- the emergency change shld be assigned to the change support group of the service offering.

Acceptance criteria : i know that this story is complete when the requirements of state flow for "create new" is completed as describe in the story

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YaswanthKurre
Tera Guru

‎09-20-2025 03:52 PM

Hi @Siddhac ,

 

Please follow these steps to implement your requirement:

 

  • Create a UI Action on the Incident Table.

  • Set condition to display UI Action only for P1 incidents.

  • Write a script in UI action to create a new emergency change record.

  • Set fields on the emergency change record using script(e.g., short description, category, priority).

  • With script, populate Assignment Group and Service Offering based on the incident.

  • Insert the emergency change record into the system.

  • Test the UI action and change creation process for P1 incidents.

  • Validate the state flow for the emergency change.

  • Ensure proper assignment of the Assignment Group and Service Offering.

Mark this as helpful and correct if this solves your issue.

 

Thanks,

Yaswanth

 

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