Dev instance is failing to start

[Dan87]

Hi Team,

The ServiceNow Dev instance is failing to refresh. It was failing to refresh yesterday Jan 20th entire day and its still failing to refresh. Please help.

Instance Name: dev285721.

Thanks!

[Community Alums · Accepted solution]

Hi @Dan87 ,

This is a common problem which is faced by many of us including myself. Since there is no support for PDIs, you can wait untill it coes back.

It took 5 days for me to comeback.

[Harish Bainsla]

Hi @Dan87  As you know there is no support for it the only working solution is, to release your instance and request a new one.

 if my answer helps you mark helpful and accept solution

[Juhi Poddar]

Hello @Dan87 

• I’ve noticed several queries recently about instances being offline, so you’re not alone. My PDI was also offline for some time. 
• Patience is key in this situation, so I recommend waiting a little longer. However, if the downtime is disrupting your work, you can release the instance and request a new one to continue your tasks.

Please note, there is no support available for PDIs

Hope this helps!

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps future readers to locate the solution easily and supports the community!"

Thank You
Juhi Poddar

[Dr Atul G- LNG]

Hi @Dan87 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.