Emergency Change

[Siddhac]

Hi All,

 in emergency only one level approval required so it skip only "assess" phase , but here it is jumping directly "Scheduled" phase , skipping both "assess and authorise "

Can someone help me on this how to fix this.

[Dr Atul G- LNG]

Hi @Siddhac 

Emergency Change Workflow (OOTB):

As per the out-of-the-box (OOTB) configuration, an Emergency Change typically follows this flow:
New → Authorize → Scheduled → Implement.

If your instance is skipping any steps, please check the following:

• Whether any customizations or changes have been made to the OOTB flow.

• If you're using the Change Model with Triggered State Transitions, verify the configuration there as well.