Enable Virtual Agent on the Service Portal?

nicoleowens · ‎03-13-2025

How do I Enable Virtual Agent on the Service Portal? I've tried and i'm on my last task but it isn't validating. Its giving me this error Did you create a new Service Portal Agent Chat Configuration record with 'Employee Portal' as its na...

Someone please help.

Dr Atul G- LNG · ‎03-13-2025

Hi @nicoleowens

Did you enable it for the ESC portal? Have a look here. Also, sometimes the lab instance has data issues, causing tasks to fail repeatedly. If you have completed 80% of the labs, you can submit it, and you will receive the voucher/certification.

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/build/service-portal/ta...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Dr Atul G- LNG · ‎03-13-2025

Hi @nicoleowens

Did you enable it for the ESC portal? Have a look here. Also, sometimes the lab instance has data issues, causing tasks to fail repeatedly. If you have completed 80% of the labs, you can submit it, and you will receive the voucher/certification.

https://www.servicenow.com/docs/bundle/yokohama-platform-user-interface/page/build/service-portal/ta...

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

nicoleowens · ‎03-14-2025

Hey, i have actually submitted cause my simulator read 80% passed, but I can check out the link before completing my microcertification exam.