Error while merging id

[akshaygadew]

Hi team,

i was trying to merge the old id with my company  id , while merging i am getting this error. Please help me on this

i have attached the screenshot. 

[abirakundu23]

Hi @akshaygadew ,

First, you need to transfer your old company account to your personal Gmail account. After you join the new company and your ServiceNow account is ready, you can then transfer it from your personal Gmail to your current company account, as I did last time based on my experience.

For better support, please raise a support case now. The respective support team will guide you properly.

Please mark helpful and correct answer if it's worthy for you.

[Sandeep Rajput]

@akshaygadew According to the message, you might have received an email on your new id from your company admin. You need to follow the instructions on that email first and then you can merge the ids later.

If this doesn't address your issue, you need to raise a case with Now Learning support team. You can raise the case via https://learning.servicenow.com/.

Hope this helps.

[Dr Atul G- LNG · Accepted solution]

Hi @akshaygadew 

Below are the steps for merging your accounts:

First, clear your browser cache in Google Chrome and restart.
2. After that, log in to your new Now Learning account using your credentials via this link: https://nowlearning.servicenow.com/.

3.Click on the profile icon (typically showing your initials) in the top-right corner of the Now Learning page and select Update My Profile.

4.Scroll down to the "Identity" section and click on either the Update ID or Merge Old ID link.
If you've created a new ServiceNow ID, click Merge Old ID.
If you have not created a new ServiceNow ID, click Update ID
5. Carefully review the considerations provided.
(If you're ready to proceed, click Yes to submit the merge request, or click No if you'd prefer to continue later)
6.Enter your alternate ServiceNow ID in the provided field and follow the on-screen verification instructions.
(Note: If you're unable to access your email, click the Show other verification options link.)

7.Click Verify. You should then see the "Email Verified" page.

8.Review, Confirm and authorize the merge request details.

9.Finally, click Submit to complete the process. Your merge request is now submitted.
Please note:
Save your request ID for any support or troubleshooting you may need during the process.
The Merge Old ID process may take up to 48 hours to complete, while the Update ID process takes about 4 hours.
Once the process is finalized, you'll receive a confirmation email.

KB Article:
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...
https://nowlearning.servicenow.com/lxp/en/account-employee-training-and-learning-credit-management/c...

[Dr Atul G- LNG]

Did you get any MFA email on new id? Follow that buddy.