flow designer

[tushar_ghadage]

Hi all 

I have a req

If choice A infosys is selected in third party name choice field, then assignment group on the RITM assignment group should be Infosys Employee Recruitment and same for TCS and Capgemini and at the same time these groups will be notified that RITM is assigned for your group.

for this I am using flow designer logic do the following in Pararrel 

as seen below have shown for choice A -

but when i select the mentione choice the assignment group is getting seleted on ritm and notification too is not getting triggered 

is there something wrong in the flow 

please do clarify..

thankss 

 

[OlaN]

Hi,

From the requirements description, I would suggest that you look into using a Flow decision, using decision builder to set the values of assignment group based on the requirements.

Not sure why you would want to run things in parallel here. It does not make sense to me.

It could help if you would clarify and elaborate your question a bit further.

Also, the third image is too small to make something out, my guess is that it shows steps 5-6 which are run in a parallel branch..

[Ankur Bawiskar]

@tushar_ghadage 

why are you doing in parallel?

You can simply set the Assignment Group on RITM based on the variable value, then use "Send Notification" flow action and trigger the notification.

if email content is different for each company then you can use email script and check value of variable and accordingly add the content.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@tushar_ghadage 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Utpal Dutta]

Hi @tushar_ghadage,

You can use 'Get catalog variables' step to get a particular variable value from a catalog item. Then you can apply If condition on that variable value.

Inside your if conditon you can 'Update record' and set assignment group for the RITM.

To configure notification you can go to System Notification > Email > Notifications and create a new notification with condition something like 'Assignment group' 'changes'. This will trigger notification eveytime a RITM changes Assignment group. You can make this notification specific for this RITM by adding one more condition to the filter that is 'Item' is 'Your catalog item' name.

By setting up notification like above you don't need to trigger notification from Flow.

If my answer helps then please mark it Helpful & Accept this solution.

Thanks