User Story:As the Employee Center Administrator, I would like to configure to-do filters to allow users to easily select pre-defined filters under the 'My Tasks' page. Acceptance Criteria:This story will be complete when users are able to see the lis...
Role-Based Access & Visibility ControlsDescription: Implement dynamic role-based behavior and visibility of form elements.Acceptance Criteria:Only users with the admin role can edit the Priority field; others see it as read-only.The custom “Work-In-P...
my instance is hibernating and not waling up since 2 days .whats the problem
Hi everyone,I’m currently going through some learning modules on the Now Learning platform, and I'm facing an issue while trying to launch the hands-on lab environment.Whenever I try to start the lab, I see this message on the screen:“We are waking '...
Hi,I have created a simple email notification in our custom table when a task is created in our table. It's an on insert notification. Now the task is created through an ui action . We are noticing that at times the email gets triggered and few times...
Hi Team , After resolving the incident need to hide resolve UI action(no need to visible in form level Resolve ui action after resolve incident) . Please help me .
How to generate report of application services without attached knowledge article and with attach KB. I need to create a report in which users should be able to see which applications services have knowledge articles attached to them and also those ...
Hello everyone, We have been facing an new record creation issue in workspace. To elaborate, when a user clicks on new button in the Business Process table list view in workspace, it is navigated to the new page however the page is flickering and rel...
when a problem is created change related incident state to onhold and onhold reason is awaiting caller.Table:Problemwhen to run: After InsertScript:var gr = new GlideRecord('incident');gr.addQuery('problem_id', current.sys_id);gr.query();if (gr.next(...
How can i move or push new KB article template through forms builder from test to prod environment?
Hi, I have a requirement to insert multiple Approvers to the custom change request table on click of the 'Request Approval' UI Action. Here I have field called 'Business' Owner in the custom table so Onclick of Request Approval it should trigger the ...
Advanced Workflow and Custom Action IntegrationDescription: Integrate flow designer, catalog scripting, and task creation after core record creation.Acceptance Criteria:Implement a Flow Designer to handle the above automation and notification logic.C...
Intelligent Record Handling & CommunicationDescription: Enhance record handling through automation, alerts, and notifications.Acceptance Criteria:On incident/problem/change state change, show an alert with a count of records having the same Short Des...
Description: Implement dynamic role-based behavior and visibility of form elements.Acceptance Criteria:Only users with the admin role can edit the Priority field; others see it as read-only.The custom “Work-In-Progress” button on incident:Is not visi...
Hi, I need to create Business rules dynamically from a scoped App. This is not possible without change the Application access CRUD function for the table "sys_script". I would like to know/hear if someone have any experience if this is OK for a certi...
