send notification
send the notification to logged in user,manager and add cc to his manager when he logged in the instace using business rule
Forum Posts
Trigger approvals on RITM, If service is updated on RITM, approvals should send based new service.
Hi,while submitting the service request requester will choose service variable on the request.flow which will trigger 2 parallel approvals on RITM.1st- requester managers2nd- service owner (cmdb_ci_service).once request is submitted:if fulfiller chan...
Email Notification
Hi All, Issue : User is not receiving notification even all system notification and preferences are enabled and getting below message while checking in emails table:Message : "excluded recipients because user's notification preference "Filter" filte...
Resolved! HR agent Workspce
hiiHow to form layout in HR agent Workspace,thanks & regards,Mohammed Shariqh
duplicate of incident form
I am making the incident form to practice my admin so i am confuse that how to make Notes,Related records and Resolution information in incident form.so,please guide how to make it
Virtual agent integration with Microsoft Sharepoint using spoke
Hello all, we are integrating our ServiceNow virtual agent with Microsoft share point.We have installed the spoke and connection is done.Our use case is when user types in any file name example “Leave policy “ in virtual agent chat , the virtual agen...
CSDM Alignmnet - Automatic Mapping of Application Service with Business Application
Hi Devs,Under the CSDM Data Foundation Dashboard, we can see missing relationships by going to Crawl tab > table named CSDM Foundation Indicators; it also gives a link to the KB showing how to remediate the issue by creating a relationship.https://su...
Resolved! Change Management in ServiceNow, including Emergency Change.
1. What is a Change in ServiceNow?A Change is any addition, modification, or removal of IT services, systems, or infrastructure that could impact the business.Managed through Change Management in ServiceNow.Helps ensure changes are planned, approved,...
Colour-Coding Records in Related Lists
Is it possible to apply colour-coding to records within related lists within Workspaces? For example, I have Application A with a related tab that displays records from Application B. In some cases, this list can contain hundreds of records, making...
Next Experience, Navigation, and Access Task (Content)
Task Result Failed
Change theme colour to view clear options for drop-down fields in EC portal
Hi Team, We have to change for employee center portal drop-down option colour or text colour to veiw clearly to the customers visibilty. Could you please guide me how to change only for EC portal? Attched screenshots for your reference. Thanks,Saikri...
Resolved! lab instance is not initiated
When i click on the lab instance, instead of opening/ showing page instance status is showing launching. I waited for min 20 minute, but same result is showing.
Hide Discuss button in Source-2-Pay workspace.
Hi Experts, I am using a source-2-pay workspace, and I see over there that an OOTB 'discuss' button is there on my Finance Case record. It's not a UI Action. I want to hide that button. How do I do that? Edit: I tried the below steps and it worked: T...
Adding group approval on scoped app table is creating just 1 entry in sysapproval_approver table
I have created a scoped app in which I have added 2 fields, approval and approval_history to make use of "Ask for Approval" activity, which is working perfectly fine.However, when I am adding the group approval it is creating just 1 entry per user in...
Risk Assessment in Change Management
Risk Assessment in Change ManagementWhen managing change requests in ServiceNow, assessing risk is a critical step to ensure changes are implemented safely and effectively. ServiceNow provides two primary methods for calculating the risk of a change:...
