How to reset/restart an Instance in the training module
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3 weeks ago
Doing a training Instance in a SNOW University module. I failed the task, and can see where I went wrong (accidentally filtered to the wrong set of data.) In order to move on, I need to be able to restart from the beginning but I don't see anywhere I can refresh/start over. Please let me know if anyone knows of a way to move forward with the training.
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3 weeks ago
Hi @StephanyD
1. Try to manually correct the steps if you have identified the steps where you did wrong.
2. If revert back not possible, Terminate instance and Request for new instance.
Note: Sometimes post termination of lab instance, Request New instance button gets disabled.
Just raise a case with Now learning support , they will assist you to assign the new lab instance.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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3 weeks ago
Hi @StephanyD
You cannot reset the lab instance.
The only option is to go through the lab steps again and recheck where you may have made a mistake.
Also, do not terminate the lab instance in this case, as you will lose all your previous work. If the next step depends on the previous steps, you may need to start everything again.
It is therefore better to recheck the steps in the same instance.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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3 weeks ago
Hi @StephanyD , Restarting a Lab instance is not an option. Only way you can do it is by 'Terminating Instance' This button should be available in the top of the course and then you can get a new one. Though terminating and getting a new Lab instance would erase your previous progress and data.
If this response helps you mark it as accepted solution and give it a thumbs up 👍. This help me and community to find answers quickly.
Best Regards,
Saurabh V.
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3 weeks ago
Hi @StephanyD
You can raise help center ticket to Reset lab.
or else you can use left corner virtual agent to reset lab instance, but you need to do all lab from Strach if they are interconnected,
Chandan