Hi @DonaK ,
Steps to Create a Group in ServiceNow:
1. Navigate to the Groups Table
In the Application Navigator, type Groups or User Administration in the search box.
Select User Administration > Groups. This will take you to the Group list.
2. Create a New Group
Click the New button in the top right corner of the Groups list view.
3. Fill in the Group Information
You will be directed to a form where you need to specify the details for the new group.
Mandatory Fields:
Name: Enter the name of the group. This is the name that will appear in assignments.
Group Type: Select the type of group. Common types include:
Security: Used for access control.
Support: Used for service desks or IT support teams.
Functional: Generic grouping for teams based on a business function.
Manager: (Optional) You can assign a manager for the group. This field can be left empty or filled with a user’s record (i.e., the group’s manager).
Active: Ensure this is checked so the group is active and can be assigned work.
Optional Fields (depending on your needs):
Description: A brief description of the group's purpose.
Email: The email address for the group (this is useful for notifications).
Roles: Assign roles to the group if required.
Member Users: You can add members to the group directly here, or you can assign them later.
4. Add Members to the Group
Once the group is created, you can add users as members. This can be done:
By clicking on the "Group Members" tab in the group record.
Use the New button to add users to this group. You can search for users and select the ones you want to add.
5. Save the Group
Regards,
Mohammad Danish
