Incidents caused by Change

[SiScotty]

Will a report that is looking for 'all incidents caused by = Master Change ID', include all incidents caused by change requests linked to the master change?

[Dr Atul G- LNG]

Hi @SiScotty 

Create a report on the Change_Request table, and in the condition, add the related list as shown in the screenshot.

OR

Create a report on incident table and add condition

and group by caused by change

[SiScotty]

Hi Tera

Thanks for your reply!

I'm not sure it answers my question though.  The Change ID I want to get incidents for is a "Release" Change and has a category of MASTER.  This change has a large number of "child" changes linked to it, for each and all of the apps deploying code changes in the release.  What I would like to know is, if I run a report on the "Release Master change" will incidents associated with any 'linked child change/s' get pulled into the report?

[Dr Atul G- LNG]

Hi @SiScotty 

Sorry if I misunderstood. Yes, you can create a report, but this time we need to create a report on linked child changes. Since it’s a child table, we can get the parent from the child, not the other way around.

Give it a try, and you should be able to get the changes.

[SiScotty]

Thanks for your reply Tera

Unfortunately, when I create a report there is no way to select incidents caused by 'Linked Child Changes' or 'Child Changes'.  None of these options are in the 'Choose Field' drop down selection.  Can you please explain how I can run the report you have suggested?