Is it possible to Unsubscribe some notifications?

[Sathwik1]

Let's say there is a notification.

Users receiving the notification based on the trigger conditions.

At the email last, I want to provide as .. "" Click here to Unsubscribe"", If we click on unsubscribe then that user should not receive any emails for only this notification.

How to setup this?

[Tanushree Maiti · Accepted solution]

Hi @Sathwik1 

Please check it - https://www.servicenow.com/community/servicenow-ai-platform-forum/unsubscribe-from-email-notificatio...

[yashkamde]

Hello @Sathwik1 ,

This can be done using two new macros available with the Istanbul release: ${NOTIF_UNSUB} ${NOTIF_PREFS} To use these macros, simply place them in the body of your notification or Email Layout.

Have a look on this :

Adding Unsubscribe and Notification Preference Links to Outbound Emails 

If my response helped mark as helpful and accept the solution.

[Sathwik1]

@yashkamde I used  "${NOTIF_UNSUB}"  but it is not working, emails are still triggering why so? I see inbound email action is active only.. but not sure why stil it is working.

[yashkamde]

@Sathwik1 , try adding Unsubscribe and Preferences in  email template which is ootb pre-built.

If my response helped mark as helpful and accept the solution.

[Ankur Bawiskar]

@Sathwik1 

did you try and ask user to disable it in notification preferences?

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