Lab instance is not opening

[BrahmanandaM]

When i click on the lab instance, I waited for min 20 minute instead of opening/ showing page instance status is showing running on the course content but it is not opened. i waited for  another 20 minutes but it showing the same page itself.

[Dr Atul G- LNG]

Hi @BrahmanandaM 

It might take 2 hrs now days so have patience.

[Dinesh_Now]

Hello 

If the Lab Instance shows “Running” but does not open, try the following steps:

1. Refresh the browser page and try launching the lab again.

2. Clear your browser cache or open the lab in an Incognito/Private window.

3. Try using a different browser (Chrome is usually recommended for ServiceNow labs).

4. Check if any pop-up blocker or browser extension is blocking the instance window.

5. Log out of the Now Learning portal and log in again, then relaunch the lab.
   
   FYI- As Dr Atul G already mentioned that sometimes It might take 2 hrs also. so please wait ...

If the issue still continues after these steps, it might be a lab instance provisioning issue, and you should raise a support request in the Now Learning portal so the team can reset or check your lab instance.
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[Dinesh_Now]

Hello @BrahmanandaM .

Hope the issue has been fixed by following to below answer to your question. 

If this information helps resolve your query, please mark the response as Helpful and Accept it as the solution.