Need to make RITM state closed when Catalog task closed

[sunil maddheshi]

Hi Everyone

I want to set RITM state to closed/closed skipped..when catalog task state is closed/closed skipped (need to synch both when close) using flow designer, I tried below but not working, when trying to hardcode the state then working but when trying to set catalog task state to RITM state it is not working, Below is the screenshot

[Dr Atul G- LNG]

Hi @sunil maddheshi 

From a process perspective:

An RITM can have multiple tasks, and tasks can be marked as Closed or Closed Skipped.

If the first task is marked as Closed Skipped, and you want the RITM to also be marked as Closed Skipped, this approach is incorrect. Closed Skipped indicates that the task was not required for that RITM at that time. So, consider this point carefully before implementing the change.

[sunil10]

Hi Atul,

in my scenario i have only one catalog task for catalog item, and i want to synch the state when task state ritm state should be also closed using the flow designer. Could you please see if i am doing any mistake 

[Dr Atul G- LNG]

Hi @sunil10 

You can set the stage or you can use the BR to sync it.

[OlaN]

Hi,

Stages are one of those fields you should never manipulate (by using update record) when using Flow designer.

If you need to set stages, use the built in Stage sets, either by importing an existing one, or creating a new custom one.

You can read more on how on the Docs.