Question in service portal

[suresh kaliappa]

Hi All , 

I've cloned 1 ootb widget and in the page where the widget is available i deleted it and inserted the copy of that widget. I captured it in update set and moved to test. But the ootb widget i deleted from page was not removed in test. 

However, I again added the ootb widget to the page in dev. After adding it i captured removing the widget from page in update set and again i deployed the update set to test. but also it still remains same. so can someone please help me how to remove the ootb widget from the page

[Robert H]

Hello @suresh kaliappa ,

Maybe the Widget instance you deleted belonged to a different application so the deletion was captured in a different Update Set.

Please go to the Customer Updates [sys_update_xml] table and filter for:

Name | starts with | sp_instance AND Action = DELETE.

Then use the Updated time stamp to find the one you deleted. Then check which Update Set it was captured in, and the Application. If it's not the Update Set you had deployed to the other instance then move the Customer Update to a new Update Set, and deploy that as well.

Regards,

Robert