Regarding Knowledge Article creation

[sumitkumar8]

Hi, Dear Community member 
I hope all are doing well
I want to Know some standards that we should follow before writing any knowledge Article.
Could Anyone please share some knowledge article. I want to take as a reference before writing it.
Actually, I have to attach it resolving one of the Incident.
issue-User is not able to access the Schedule template option. For this it requires to adding the groups that have some specific role to schedule it.

[Ravi Chandra_K · Accepted solution]

Hello @sumitkumar8 

You can take reference on any support article (since this is a how to type of article, you can take reference closer to that.

It should basically contain Description, resolution (work around or fix) root cause.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547255

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712308

Please mark this answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra.

[Ravi Chandra_K · Accepted solution]

Hello @sumitkumar8 

You can take reference on any support article (since this is a how to type of article, you can take reference closer to that.

It should basically contain Description, resolution (work around or fix) root cause.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0547255

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0712308

Please mark this answer as helpful and correct if helped.

Kind Regards,

Ravi Chandra.

[Community Alums · Accepted solution]

Hi @sumitkumar8 ,

You can create Knowledge article by following steps 

All -> Knowledge -> Article -> New

You need some roles for KB Articles like - knowledge_admin, knowledge_manager

You can fill up fields like below image

Please mark my answer correct and helpful if this works for you

Thanks and Regards 

Sarthak

[sumitkumar8]

Thanks