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Regarding the form header in security incident record

Siva_Prasad
Tera Contributor

 

we want to remove create outage and calculate severity  from the security incident form header like in the picture below but we were not getting the result as expected  Please provide any solution for this -TIA

 

Siva_Prasad_0-1758797722633.png

 

6 REPLIES 6

Ankur Bawiskar
Tera Patron
Tera Patron

@Siva_Prasad 

those are form actions stored in "sys_declarative_action_assignment" table

Search with your table and deactivate those

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Bhuvan
Kilo Patron

@Siva_Prasad 

 

Go to sys_declarative_action_assignment.LIST from Application Navigator and look for action label specific to the Security Incident Response table

Bhuvan_0-1758806426147.png

If you are actioning upon Global record, use Action Exclusions instead of disabling the action assignment

 

https://www.servicenow.com/community/service-operations-workspace/create-action-exclusion-for-an-act...

 

Bhuvan_1-1758806498817.png

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

 

Thanks,

Bhuvan