Regarding the form header in security incident record

[Siva_Prasad]

we want to remove create outage and calculate severity  from the security incident form header like in the picture below but we were not getting the result as expected  Please provide any solution for this -TIA

[Amitlokre · Accepted solution]

sys_declarative_action_assignment.LIST go to this declarative actions list view, search for create outage, open the record, and just make it Inactive

[Ankur Bawiskar · Accepted solution]

@Siva_Prasad 

those are form actions stored in "sys_declarative_action_assignment" table

Search with your table and deactivate those

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar · Accepted solution]

@Siva_Prasad 

those are form actions stored in "sys_declarative_action_assignment" table

Search with your table and deactivate those

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Bhuvan]

@Siva_Prasad 

Go to sys_declarative_action_assignment.LIST from Application Navigator and look for action label specific to the Security Incident Response table

If you are actioning upon Global record, use Action Exclusions instead of disabling the action assignment

https://www.servicenow.com/community/service-operations-workspace/create-action-exclusion-for-an-act...

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Bhuvan · Accepted solution]

@Siva_Prasad 

Did you get a chance to review this ?

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

[Nawal Singh]

Hi @Siva_Prasad ,

Hope you are doing good!

Is your issue resolved with the solution that I have shared?

If you found my response helpful, please mark it as helpful and accept it as the solution.

Thank you
Nawal Singh