Reports related

MithunA87728959
Mega Explorer

Dear team,

 

I would like to calculate the MTTA from SNOW reports. I wanted to know the time difference between " New" state and "In progress" state. 

 

can you help me which fields i need to select to capture the time difference between two fields.

 

Mithun

1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @MithunA87728959 

 

Its not Snow, its SN or ServiceNow.

You need MTTA or MTTR reportt?

 

You can use the metrics for same. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************