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12-19-2024 12:16 AM
Dear team,
I would like to calculate the MTTA from SNOW reports. I wanted to know the time difference between " New" state and "In progress" state.
can you help me which fields i need to select to capture the time difference between two fields.
Mithun
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12-19-2024 05:50 AM
Its not Snow, its SN or ServiceNow.
You need MTTA or MTTR reportt?
You can use the metrics for same.
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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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****************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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