Service Now Lab Instance Incorrect Username or Password

subhamsaha
Kilo Contributor

Hi , I just enrolled for the Micro-Certification - Welcome to ServiceNow , and when i am trying to start my first task the Instance that is provided is not opening and showing "User name or password invalid" , I have tried both opetion of opening directly from the "Open my Instance" option and also from the link & credentials provided in my email . 

subhamsaha_1-1731416095246.png

 

 

3 REPLIES 3

AdrianaRuby
Mega Contributor

I am having the same issue. Credentials were reset via the agent, still can't access lab instance. 

TataMuraliK
Giga Contributor

I am also having the same issue. Lab Instance is valid, and it's not expired Aswell, still shared lab instance credentials are not working and throwing the error (username or pwd invalid). 

TataMuraliK
Giga Contributor

ServiceNow had asked to follow below steps in case of such issues.

 

 

Lab Instance - Unable to login, username and password invalid, invalid login - ServiceNow University