Service Now Lab Instance Incorrect Username or Password
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11-12-2024 04:55 AM
Hi , I just enrolled for the Micro-Certification - Welcome to ServiceNow , and when i am trying to start my first task the Instance that is provided is not opening and showing "User name or password invalid" , I have tried both opetion of opening directly from the "Open my Instance" option and also from the link & credentials provided in my email .
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06-06-2025 02:39 PM
I am having the same issue. Credentials were reset via the agent, still can't access lab instance.
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07-09-2025 10:37 AM
I am also having the same issue. Lab Instance is valid, and it's not expired Aswell, still shared lab instance credentials are not working and throwing the error (username or pwd invalid).
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07-09-2025 10:47 AM
ServiceNow had asked to follow below steps in case of such issues.
Lab Instance - Unable to login, username and password invalid, invalid login - ServiceNow University