Service Now Lab Instance Incorrect Username or Password

subhamsaha
Kilo Contributor

‎11-12-2024 04:55 AM

Hi , I just enrolled for the Micro-Certification - Welcome to ServiceNow , and when i am trying to start my first task the Instance that is provided is not opening and showing "User name or password invalid" , I have tried both opetion of opening directly from the "Open my Instance" option and also from the link & credentials provided in my email . 

subhamsaha_1-1731416095246.png

 

 

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3 REPLIES 3

AdrianaRuby
Mega Contributor

‎06-06-2025 02:39 PM

I am having the same issue. Credentials were reset via the agent, still can't access lab instance. 

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TataMuraliK
Giga Contributor

‎07-09-2025 10:37 AM

I am also having the same issue. Lab Instance is valid, and it's not expired Aswell, still shared lab instance credentials are not working and throwing the error (username or pwd invalid). 

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TataMuraliK
Giga Contributor

‎07-09-2025 10:47 AM

ServiceNow had asked to follow below steps in case of such issues.

 

 

Lab Instance - Unable to login, username and password invalid, invalid login - ServiceNow University

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