Service Now Lab Instance Incorrect Username or Password

subhamsaha
Mega Contributor

Hi , I just enrolled for the Micro-Certification - Welcome to ServiceNow , and when i am trying to start my first task the Instance that is provided is not opening and showing "User name or password invalid" , I have tried both opetion of opening directly from the "Open my Instance" option and also from the link & credentials provided in my email . 

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5 REPLIES 5

yashaswirai
Tera Contributor

I am also experiencing the same issue. I requested an instance through the course, but when I try to log in using the credentials received via email, I consistently get a "username or password invalid" error.

I have already tried multiple troubleshooting steps, including:

  • Using an incognito/private browsing window
  • Clearing the browser cache
  • Copying and pasting the credentials directly from the email
  • Manually entering the username and password

Unfortunately, the issue still persists.

I also searched the documentation and the article that was provided as a possible solution. However, I am unable to access it, as it only displays the message:

"This article is available to internal users only."

Could someone please help resolve this issue or provide access to the relevant documentation?