Service Operations Workspace - Incident SLA Chart on Overview

[Matheus Rissi2]

Hello everyone,

Could you help me with this? I’ve searched in many places but haven’t been able to find or understand how this report is created in the Service Operations Workspace.

Operation Workspace Overview

I need to update the name of the report that is shown when I click on an Incident SLAs option ("in the donot color")
"Incident SLAs - Breached

Any help will be greatly appreciated.
Thank you in advance.

[Matheus Rissi2]

Hi @HidekiOgawa ,

Thank you very much, this has helped me at least to understand where the title is formed. But I still can't understand how :
vent.payload.params.listTitle and vent.payload.data.elements[0], work.

I know that it searches for the name of the title that is in use in the instance, but how is this "subtitle", the second part after the "-", that event.payload.parm generates configured?

[HidekiOgawa]

"updateList" is called when a dashboard is clicked.
Information about the clicked dashboard is stored in "event.payload".
The title of the clicked dashboard is stored in "event.payload.params.listTitle".
The clicked data label is stored in "event.payload.data.elements[0]".

If you click the number in the middle, "null" is stored in "event.payload.data.elements[0]", so only the dashboard title is displayed in the list title.

This graph groups by "Actual time left", but I don't understand how it displays "Breached".

[Sunny3008]

Hello @Matheus Rissi2,

This data is coming from a UX Client Script Include. For this report and others on the landing page, you can find the data and filter logic in the following script includes:

• SowIncidentLandingPageUtilsSNC – This contains all the report and filter configurations used in the landing page.

• SowIncidentLandingPageUtils – You can override logic here, as the SNC version is protected and read-only.

The function getVisualizationConfig() in SowIncidentLandingPageUtilsSNC is responsible for generating the configuration used in the visualization, including the title you mentioned: "Incident SLAs - Breached".

If you want to update the name shown in that report, you will need to override the same function in the SowIncidentLandingPageUtils script include with your changes.

Here are the direct links to the Script Includes (please replace yourinstance with your actual instance name):

• https://yourinstance.service-now.com/sys_ux_client_script_include.do?sys_id=a1dcc9e7b77c3010e69dbc16...

• https://yourinstance.service-now.com/sys_ux_client_script_include.do?sys_id=4c36c1e3b77c3010e69dbc16...

Kindly mark this as helpful if it resolves your question.

Thanks,
Sunny R