A blank screen is displayed when the “modify” button of product inventory is pressed

Satoshi Abe
Mega Sage

I am using the latest version (FY24Q4 release) of SOMT (Sales and Order Management for Telecom) with OOB.
I have been checking this feature since the community announced that it is possible to create a Quote from Product Inventory by Modify in customer account view.


To be created for Quote from Product Inventory, I configured the Decision Table “Customer Life Cycle Workflows Policy” as the following.

Conditions: 'Quote Management Installed' and 'Order Manamagement Installed' are both ‘true’

Results: I changed value from ‘sn_ind_tmt_orm_order_line_item(default)’ to ‘sn_quote_mgmt_core_quote_line_item’

img_decision_table.PNG


After publish this decision table, when I press the modify button in Product Inventory, 

img_company_account.PNG

and then a blank screen appears (only the close button is displayed).

img_modify_button.PNG


I would like to know if anyone has a solution to this problem.

1 ACCEPTED SOLUTION

Satoshi Abe
Mega Sage

Once this matter is resolved.
I configured "sn_quote_mgmt_core_quote_line_item” in the Default result of Results row in Decision Table ”Customer Life Cycle Workflows Policy” and Publish. And then I can create the quote form product inventory.
However, I think this is a temporary solution, but I hope it helps person with the same issue.

View solution in original post

1 REPLY 1

Satoshi Abe
Mega Sage

Once this matter is resolved.
I configured "sn_quote_mgmt_core_quote_line_item” in the Default result of Results row in Decision Table ”Customer Life Cycle Workflows Policy” and Publish. And then I can create the quote form product inventory.
However, I think this is a temporary solution, but I hope it helps person with the same issue.