Assignment Option for Manual Approval for Customer Order

[Aneesh-D]

In case of Customer Order Manual Approval process, currently there is no provision to assign the approval task to an agent or to a group. What's the recommendation for handling this use case?

[Satoshi Abe · Accepted solution]

@Aneesh-D 

I have the same question as you.
The current function of the Approve button in Customer Order is in effect a trigger for Decomposition, and the approval itself needs to be confirmed by a person.
One way to handle this in the current OOB is to generate an approval task in the Order Enrichment process and assign an approver in this task.

https://www.servicenow.com/docs/bundle/xanadu-order-management/page/product/tmt-order-mgt/concept/or...

However, this is not the original intent of the Order Enrichment process, so I think it would be desirable to enhance this functionality.

[Satoshi Abe · Accepted solution]

@Aneesh-D 

I have the same question as you.
The current function of the Approve button in Customer Order is in effect a trigger for Decomposition, and the approval itself needs to be confirmed by a person.
One way to handle this in the current OOB is to generate an approval task in the Order Enrichment process and assign an approver in this task.

https://www.servicenow.com/docs/bundle/xanadu-order-management/page/product/tmt-order-mgt/concept/or...

However, this is not the original intent of the Order Enrichment process, so I think it would be desirable to enhance this functionality.

[ShashankInamdar · Accepted solution]

@Aneesh-D You could trigger a Flow against a Customer Order record when the state changes from "Submitted" to "New" and the flow can have an Approval process related tasks.

[Aneesh-D]

@ShashankInamdar - How do we get the Order to Submitted in the first place when created using TMF622 API?
As i can see the state is set to New in TMFProductOrderUtil script include in

createOrderHelper function as below:

this.updateOrdTypeAndPriceAndStateOnCustOrd(orderGr, orderObject.orderType, TMFOrderAPIConstants.ORDER_STATE_NEW, custOdrPriceObj);

can you please guide on the best way to move state from draft -> submitted ?