During quote creation for some product offering , bundled PS are showing up and service orders
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01-21-2025 01:24 AM
During quote creation for some product offering , bundled PS are showing up and service orders and resource orders are not getting created.
EG: PO-Composite PS-3 Child PS
So when the customer order is decomposed only product order is getting created and no service/resource orders.
(PO-Composite PS) is getting added in quote
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01-21-2025 02:21 AM
Hi @MalayanurKR
Can you tell me what issue you are facing?
If you don't configure the relationship between the product specification and service / resource specification, a customer order is only decomposed to product order (no service/ resource order).
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01-21-2025 02:26 AM
I have modelled as below
PO
Composite PS (Bundles)
PS1 - CFSS1- RFSS1- RS
PS2 - CFSS2- RFSS2
PS3 - CFSS3
Once I create a quote with the PO service/ resources are not showing up in quote line items .Hence no SO,RO is getting created
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01-21-2025 02:37 AM
Hi @MalayanurKR
Thank you for reply.
This is expected behavior for quote. Quote line items are showed at a product offering and product specification level because service/resource specifications don't have price information.
Service/Resource orders are created automatically when a customer order is decomposed (customer order is approved).
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01-21-2025 02:42 AM
Unfortunately at customer order level or order line item for services/resources are not displayed.
Even after approval i see only PO getting created. No So/RO.