During quote creation for some product offering , bundled PS are showing up and service orders

[MalayanurKR]

During quote creation for some product offering , bundled PS are showing up and service orders and resource orders are not getting created.

EG: PO-Composite PS-3 Child PS

So when the customer order is decomposed only product order is getting created and no service/resource orders.

(PO-Composite PS) is getting added in quote

[varunsharma2866]

Thanks a lot @Satoshi Abe for prompt response..

I am trying to enable E2E journey for digital channel and API Gateway channel so as to cater to B2C and wholesale telco business.

For initiating MACD scenarios have a doubt that as of now we have :Assets, Install Base Item and Sold products and able to initiate MACD from "Sold Products". Thus, can you please help as for which purpose Assets and Install Items will be used and how records get inserted into them.

Also, Can we initiate MACD from Sold products on completion of "individual" Order Line Item having instance of product or once all  line items  gets completed and order gets completed only then we can trigger MACD scenarios.

Thanks

Varun

[Satoshi Abe]

@varunsharma2866 

I recommend the following article to clarify install base item (asset) and sold product.

https://www.servicenow.com/community/csm-articles/aligning-sold-products-and-install-base-items-with...

Additionally, it would be helpful to confirm a demo data of sub flow (some demo data  create an install base item durling sub flow).

You can initiate MACD on completion of "individual" Order Line (sold product state is active).