Product Configurator Doesn't Show the Customize Button

[Rose L]

Hi Community, 

I am trying to create a demo in my PDI instance for a customer demo.

I installed the sn_ind_tmt_orm plugin and configured the "Business Computer" and "Power and Cooling (New)" product offerings with characteristics that are supposed to be customizable. The screenshot takes the Business Computer as an example:

However, when I try to order these items, there is only the "Add" button available. Also, when I clicked on the tiles, there is not further action from the system

For the same setting I made in the lab instance, it displays the "Customize" button, or the quantity and the "Add" button. If I click on the tile, the system will open the detail page of the product offering.

Do I need to install any additional plugins or how can I achieve the same UI functions as shown in the lab instance?

Much appreciated!

[ShashankInamdar]

Hi @SamruddhiS 

The Agent workspace experience has changed since the W release.

Can you check if you have all the necessary plugins listed on page 5 of this document ?

[SamruddhiS]

Hi @ShashankInamdar , Yes. We reviewed the document and installed / updated all 16 plugins as well. Still the Product Catalog + Configurator UI is not loading in Customer Order screen. We observed that the same works fine during new quote creation (attaching Quotes screen-shots for reference). Could you please help us figure out what could be causing this issue in Customer Orders?