ADO servicnow integration issue

Sumit Singh
Tera Expert

I have integrated servicenow Safe with Azure Dev Ops using spoke.
On the safe story and epic tables there are certain fields like enabler and block.
I have created mapping for these fields and also choice mapping for true false values.
But it is not reflecting on ADO.

As per my observation this is only happening with True/False fields.

7 REPLIES 7

Mathieu Lepoutr
Mega Guru

Hi Sumit

 

Have a look at exalate, to help you out.

It is a decentralized integration solution, where you can granuarly decide which data will be send over and applied.

Your mappings will be reflected on Azure Devops.

Sara3
Giga Guru

Hi.  We are trying to do the same integration - DevOps to SAFe.  We're having issues with the mapping on certain fields.  Here is a list of fields that are not validating correctly.  Any help you can give is greatly appreciated.
(example below)

SAFe Program Increment
Product
SAFe Sprint

 

Sara3_0-1710272607031.png

 

Kartik23
ServiceNow Employee
ServiceNow Employee

Have you checked if the "Valid" field has been marked as "false" in the field map?

Kartik23
ServiceNow Employee
ServiceNow Employee

This could potentially be similar to this issue: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0957731