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‎10-21-2015 06:44 AM
Hi,
There is a requirement to configure custom assessments for calculating the T-Shirt size of a Demand.
However, we were not able to figure out the logic/formula used to determine the weighted and the Normalized value of a Metric Result
All our Metrics are of Assessment Type so that the Actual and the Scaled values are same.
The wiki mentions the below about Normalized value (Assessment Results - ServiceNow Wiki😞
Adjusted value that accounts for weights, scale definition, minimum and maximum values, and other factors that impact the metric.
Can anybody help with the logic/formula used to calculated the Weighted and the Normalized Value of a metric.
Regards,
Kuldeep
Solved! Go to Solution.
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‎12-01-2015 01:10 PM
We had a ticket opened with SN and received the following calculation for the normalized value in Metric Results. I hope somebody finds it useful.
(Input Value - Min value defined in metric) / (Max value defined in metric - Min value defined in metric) * current metric weight / (sum of valid metric weight) * scale_factor defined in metric type
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‎08-02-2024 05:01 PM
