Hi All,the business requires the sla due field to change colour based on SLA Task stage. I have written a business rule that write the planned end time to the sla due field on the incident table.I now am using field styles to change the colour acco...
Will we break anything if we say that a milestone for a closed task is based on if 'Actual Effort' field =0 instead of looking at whether the task Actual Start Date & Actual Finish Date happen to be on the same date? Will this break milestones in Pro...
We use Service Now and CMDB at our organization. Recently I had a member of our Windows Engineering team ask about getting information on all the servers which have had their status changed from Active to Inactive (or any status change at all) during...
I usually document assumptions when gathering requirements. What do you think is the best way to capture assumptions in ServiceNow? I was thinking that I could add a type called Assumptions under the Requirements table. This would allow me to b...
Hi,I have been thinking how to let users with project_user role to have write acl on the table pm_project_task ONLY if he is the project_manager (field) of the parent project (pm_project).I grant write to the role with a condition where (dot walking)...
Project Managers - what are some reports you have set up on your dashboard that you find especially helpful? Feel free to share screenshots!
Hi SNC,I am trying to give some flexibility in my instance and enable ITIL users to create new projects. However, I want them to be able to edit only the project which they have created, not ones created by others.I tried by placing a couple of ACL r...
Hi,I have a custom table which is in relationship with the pm_project table.It populates the alert (a kind of critical issue) for the project. The alerts have also two fields: start date & end date.How to create a notification rule (email type) to le...
Hi,I am studying Resource Management and I have added the Resource Plan related list to project task form (Working with Resource Plans - ServiceNow Wiki).First: I am having a little bit difficulties or confusion in trying to understand the difference...
Hi,Something that I do not understand is happening with my project planned_end dates:the dates I enter from project form do not coincide with the ones I see from the list (project -> all project). It seems that some calculations are going on there.Bu...
Hi,I'm sorry if this is might not be the right place to post this question, but I need to ask how best to explain to non-it people what servicenow does and how it would help them?I'm having trouble coming up with a good description as close to layman...
Hi,I am using Project Management and I'd like to manage the resources (so Assign To field) and I have alerady all my project and tasks created (I can see the Gantt correctly also).The only thing is that I was reading about Task resources (Task Resour...
Hi All, Forgive me if there is an obvious step to this solution that I'm missing but I've been unable to track this one down. I'm implementing a solution for Project Management using resource allocation to track project task allocation and time car...
We are doing some testing with users and it has been requested that we make it so that these users incidents go to special group we want to setup. I tried to use an assignment rule but it is getting overwritten by the systems rules on routing ticke...
I'm new to the Project Management application. I have set up a series of tasks but the read-only planned duration field is not operating as I expected.From the documentation: Planned duration and planned effort: the sum of all planned duration and pl...
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