We're trying to figure out permissions on VTBs and wondering if you need an ITIL license for task boards. It seems like if the boards are tied to an incident, then you would need one, but freeform boards may not require an ITIL license?
When I create a new child ticket, I would like some field values from the parent ticket to automatically be populated into the child ticket. How do I achieve this?
Hi SNC,I wonder is there a limit on the volume of updates the Activities journal shows?Could that be the reason why I am missing some of the earlier updates to my records (incident as an example)?
I found there is a field named 'pm_portfolion' on Project table in client's instance (glide-fuji-12-23-2014__patch10-10-21-2015), but this field doesn't exist in my developer instance (glide-fuji-12-23-2014__patch11-11-18-2015).Any idea how would thi...
I have a field which has a UI policy so it is only visible if a specific group has the Incident.I need to make this mandatory only for this group and not for everyone. Is this possible? and if so any ideas how?If i select it as mandatory it will beco...
Hi,Is it possible to create a copy of a Form in a new table? I have spent some time create a form with a new table with Client scripts and business rules. I now want to create a new table and have an exact copy of this form with all of its rules. Is ...
I need to create a report which shows (weekly) tickets transferred from our UK Service Desk Group to our US Service Desk Group.Not show how but it looks possible. Any ideas?Thanks,
We have our SN instance setup with SSO using ADFS to authenticate with our active directory.Users can click a special hyperlink ( ourcompany.service-now.com/login_with_sso.do?glide_sso_id=12355 ) and are logged in successfully.However, when our SN ...
I am planning to run a report from a incident from through UI Action button.But I would like to know how I can pass current incident sys_id as filter for that report.?So that - what I am trying to achieve is. I want to run a report on incident table ...
How do you add an Assignment Group as one of our selections for Incident Tickets?
My development team receives incidents that are considered requests or enhancements to software that are possibly related to a project that we are currently managing through PPM or we may want to consider a collection of such enhancements and turn th...
Can we integrate Service Now instance with any iOS and Android application. The whole idea is UI will be at other platform compatible to iOS and Android application and database will be of Service Now. Also, I have tried to use mobile application of ...
Hi Guys, What is the relevance of Domain Path(sys_domain_path) in domain separation?
One of the frequent confusions arising after setting up timeline visualization is missing data from the visualization or timeline visualization page not opening up.Before we set out debugging the missing data its important to understand the key terms...
Is there a way to set the default value to a dot walked field of a reference field on the same table? See example below on the Change Order table. Would like to set the "Requested for" default value to be the business contact which comes from the Pro...
