Assignment Group Merging

[akshayjain]

Hey Folks,

Does anyone has idea for what will happen when we merge two different assignment groups?

Thanks & Regards

Akshay Jain

Service-now developer

India

[Rajesh Mushke · Accepted solution]

Hey akshayjain

GROUP MERGE UTILITY:

Groups in ServiceNow can control a lot of functionality.   They can be used for assignment, security, task routing, and queues.

Some companies create unique groups for these purposes.   As time progresses, some groups may need to be merged.   Maybe there was too many groups created, or certain departments were combined.   Whatever the reason, here is an nice utility to help you merge your groups if you need to.

IMPORTANT NOTES:

1. If groups are imported from Active Directory, merging groups can cause sync issues.   This utility might not be for you in this case.
2. If you don't want the "Deactivate Source Group" or Change Existing Task Groups" options, you can always adjust the UI Page to not show it.   Add style="display:none; in the table row of the of the html.
3. There is also a "test mode" in the utility that allows you to see what the utility will do before you decide to run.   This is currently turned off, but you can adjust the UI Page HTML to show it.   Remove style="display:none; in UI Page html on the Table Row for the Test Mode
4. Always test the Group Merge utility in a Development ServiceNow instance first. You may need to adjust the utility for your ServiceNow instance. Depending on the policies of your company, you may want to disable the checkbox for updating old tasks for the new assignment group

Please Refer:

Group Merge Utility — ServiceNow Elite

[Rajesh Mushke]

Might be helpful to you.

you can also refer:

Merge user groups

Merging of assignment group of incidents

[akshayjain]

I am   not getting 'Merge Group' option in my instance

[Rajesh Mushke]

have you getting any error?