Hi, I'm looking to understand the roles required to use triage boards for the unified backlog. I see that it needs the safe_scrum_master role - any reason why it is limited to just this role? I'd like others on a team who are not scrum masters to be ...
Hi Community, I am interested in finding out how would you approach the following use case and if you have/had similar scenarios in practice and how did you managed them? - our project users are finding hard to manage their status reports, as they st...
Hello,In the agile board , the backlog tab contains a triage board where all the tasks/incidents/requests count is displayed .When we go ahead to open any task/defect/incident , click on 'Add to Backlog' , the defect/task/incident is added to the bac...
Hello all, My team is trying to figure out how best to use stories and enhancements as we implement agile & SPM. We currently put all our requests from users into two main buckets buckets (large = project & small = change request, maintenance or keep...
Hi all! I'm wondering if anyone has any experience using BOTH Test Management applications? My team is in the process of implementing Test Management 2.0 and now they are thinking about using both applications for different purposes. Test Management ...
Per the Planned Task documentation, percent complete is described as being calculated based on planned effort and actual effort for an individual planned task. And as far as I have found, there is nothing documented for how percent complete rolls up ...
Hi All, Were encountering an issue on the timesheet portal where we're no longer able to select the resource plan on the timecard for projects or project tasks. The resource plan states are confirmed, and the users are assigned to both the resource p...
We had an incident where a project was deleted. This somehow triggered the closing of project tasks and stories of a seemingly unrelated project. After some digging, I was able to restore the project in question and I discovered that it was actuall...
HiFor the demand process, I'm looking for best practice/advice/ideas to handle a RFP / RFQ process from multiple suppliers, before Demand is approved?Use case is that demand is created, submitted, screened and then in the qualified stage or after I w...
Draft, Submitted, Screening, Qualified, Approved, Deferred, and Completed are the States of a Demand. I have a solid interpretation of all of these except Qualified. Does anyone have a decent definition of Qualified, and the other states for that m...
ATF (Automated Test Framework) with Quick Test Suite . . . seems to be a "natural path" to go forward when a team wants to do "regression testing" on the development work. Is there a way that the Agile/Scrum component of Stories and Defects . . . can...
Hi All, We have defined custom rate types (high and low )apart from the OOB standard rate type. we also defined a standard rate model and rate lines associated to it including rate types but always the default rate type is picked.Rate types:Rate Mode...
How can I deactivate a tab in the Project Workspace? For example we are not using ServiceNow Financial or Resources Management, so we want to hide that tabs. For tab "resources" it seems to be easily possible by removing the resource_user role from ...
Hi All, Our customer is already using ServiceNow ITSM module and now we are implementing PPM.We have installed the plugin to enable Time Card Management feature. Users in the system are assigned with multiple types of tasks Incidents/Change Requests/...
Help me with the scenario based interview questions and answers on ACL's , Scheduled Jobs, Integrations Please help me with the links of integration interview questions. Any kind of help will be appreciated.