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Resolved! Field label not appear

Hello..I'm a newbie on servicenow. I want to ask about field label...there is User resource (user_resource) field on Resourse plan table, and the default type is reference, I change the type to List, but when I change back to Reference again, the lab...

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Resolved! Managing reports when user leaves

Hi, I've just started as a Sys admin so learning almost everything from scratch - we have a colleague due to leave soon and they've created a suite of 21 reports in ITBM module. As these have been created by them and haven't been shared, will they di...

PaulaaO by Mega Sage
  • 1562 Views
  • 3 replies
  • 6 helpfuls

Resolved! Stakeholders from one project populating in another project

Hello, I have 3 stakeholders I added to one project that magically showed up in a completely separate project. I did not add any stakeholder to the second project. Is this a bug, or am I misunderstanding how the stakeholders work?

jmcdaniels by Kilo Contributor
  • 1598 Views
  • 5 replies
  • 3 helpfuls

Capacity Management

Hi Team,   What is capacity management, what is the process, how we can use this capacity management? I am new to this. I want to prepare PPT for this please provide a detail level.    Thanks, Tharun K

Tharun15 by Tera Contributor
  • 4884 Views
  • 3 replies
  • 1 helpfuls

Groups and Department relationship

Hi, Do we have Department and Group relationship. The one which I see from the Department record belongs to cmdb_ci_group . but that is not the group for user . We are trying to put BU->Department->groups in OOB table business_unit  Thanks

SNowUser11 by Kilo Guru
  • 1447 Views
  • 1 replies
  • 1 helpfuls

Resolved! Is it possible to Reject a Timesheet that has been Approved?

I need help to figure out how to deal with incorrect Timesheets that were mistakenly approved.  I can't figure out how to allow the approvers the ability to go back and Reject a Timesheet that they already approved?  I can make the button appear but ...

cfam by Kilo Contributor
  • 2178 Views
  • 5 replies
  • 6 helpfuls

Hide UI Action when a field is empty

Hi Community,         We have a field for "rejection reason" when a resource plan is rejected.  I have configured it so this field shows when "Rejected" is selected, but because the workflow has already moved to "rejected" once the user sees the "rea...

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Best Practice for Stopping/Pausing a Project

Ok - I've read through community posts on putting a project "on hold" with a custom state.  To me, that seems really tricky because you would then need to control any duration, status reports, etc based on when the project was placed "on hold".  I am...

melissahill by Tera Contributor
  • 1630 Views
  • 2 replies
  • 3 helpfuls

Resolved! Change Project Status from Work in Progress to Pending

I am trying to change the status of a work in progress project to Pending. The project was active and there are numerous Closed tasks. All tasks not closed are now Pending, bu the project still shows Work in Progress. Do I need to change all closed t...

tom57 by Kilo Contributor
  • 2178 Views
  • 4 replies
  • 1 helpfuls

Program hierarchy?

We're looking into the possibility of doing a program hierarchy within the PPM suite. The requirement, as currently stated is: "we want programs within programs under a single portfolio." There is a field available in the pm_program table called "top...

Earl L by Mega Guru
  • 1778 Views
  • 8 replies
  • 1 helpfuls

Best practice of structure in PPM?

Hi all!We're about to implement PPM and start using this instead of previous project management tools (MS Project).What I'm looking for is some sort of best practice on structure of Portfolio, Program, Project and Demand to an organisation with diffe...

Which roles are license consumed in ITBM

Hi All, Which roles are license consumed in ITBM? my client purchased 50 Licenses it means what roles will be covered?  Thanks in advance.   Regards, Kumar

kumar63 by Tera Contributor
  • 3750 Views
  • 6 replies
  • 0 helpfuls