Hello, our company uses SNOW for multiple purposes. One of them is internal (=internal topics) as well as external project management (=for external customers). We now want to improve the cooperation on project-level and therefore activate the applic...
Every customer asks "What are the benefits?" or "What value do you add?" and wants reports, statistics, or proof. So, How do you accommodate them?How can one show that a specific story contributes to a particular benefit or value?How can one assign o...
Hi all, Our IT Governance team has requested to add additional demand types to the drop-down. These would fall under Strategy category. They have requested to add the additional types as listed below for IT Governance evaluation and reporting purpos...
We need to restrict project manager so that they can only view Projects created by them. For example If Steve and John both have it_project_manager role we want to restrict steve from viewing Project created by John. Similarly, we want to restrict Pr...
Hello, When you setup a VTB with lanes for team members, up top, it shows the total cards in each lane. Showing more card info shows the points assigned to each story. However, it would be super helpful to see total points in each lane. This is true...
Hi everyone! I was wondering if it was possible to modify the settings on the planning console to be able to indicate weeks or months at the duration field instead of only days (as I have it configured right now). How can I make the change if this is...
HelloHas anyone added the functionality to generate the IDEA# when the end user submits the idea from the Idea Portal?I have a request to add this #so that its generated when the user clicks Create an Idea button..so that the user would get the messa...
Hi, I would like to add a 'Before Query Business Rule' to control user's access to Demands by their Business Units. So each users belongs to a specific Business Unit. I have add a reference field for Business Unit in the form of a user. So let us im...
The system generate the expense line automatically without typing anything in expense line. It's really weird since no any action be conducted in the system. Condition is the expense line is created according to one cost plan, the cost plan is the "e...
Hi, We have reports embedded into some Dashboards. But it's not always easy to read because of the size of some columns. Is there a way to define the size of the columns in a report ? (and not let the system defining the size based on the content) . ...
Hi All, My Project State is 'Closed Complete' even though its 1 Sub-Projects state is 'Work In Progress'.When sub-project state is 'Work In Progress' it shouldn't be in 'Closed Complete'. What could be the reason here?Also when I'm trying to change S...
Dear Community, I have a requirement to track the number of changes of the Planned End Date field on a project, meaning any time this "end_date" field is updated, a counter should be increased by 1. I have a custom field (u_changes_in_end_date) to us...
Hi, I'm learning the ServiceNow platform, specifically SPM. I'm currently working on a case study that I received from my company. Every day I'm struggling with problems, it's frustrating. This tells me that I still have a lot to learn. For example: ...
Hi,In customer environment, project workspace is taking time to load all projects. (around 20-25 seconds)1. If I make 'Audit' checkbox to true on sys_dictionary for pm_project table, Does it give performance issue on project workspace?2. what If I do...
I would like to report on my projects that are in an 'On-Hold' state, and also show *when* they were moved to On-Hold. I know the data is there, as demonstrated by the screenshot below, but how do I report on this data?
