Hi all, Our service desk recently expanded its hours from standard business hours (9-5) to being a 24/7 operation. We're looking to report on any incidents created outside of M-F 9-5 business hours to show adoption/growth of the 24/7 service over th...
Versions: Orlando and Paris Hi Everyone, Does anyone know why I'm getting this error? When I'm trying to update Percentage? Thanks in advance,Diane
For example, we track the number of phone calls we receive from each of our clients.Its quite easy to create a bar graph or something similar that shows the top 10 or 20 clients that call the most.But I am trying to get some good quick data on who us...
As we look to utilize best practices (and find them), my team was wondering how others utilize Demand Management. One question as we worked through the process flow yesterday was, when should a demand be closed (completed)? Our workflow for approved...
Hello, Is there a way to create a story directly from a Demand? We have seen the ability to create enhancements and projects, but we are looking to create and link story records to a completed demand. Any help is appreciated! Best Regards, Dan Wright
Hello, I've been asked to look into placing a Gantt chart into the project status reports to display all key milestones for that particular project. I understand how to edit the project status report, similar to editing any regular portal page, howev...
Hi, Old ideas not visible on the new idea portal. I created a new category under module internal and tried to map an old idea with the category but it does not show up on the idea portal . Thanks!
We just upgraded to Orlando and i wanted to see how to add a category to an existing Idea? I already created a new Category in the [im_category] table called "Test Category" and i wanted to assign an existing Idea [IDEA000001] to this category. How c...
Working with a client that is migrating to New York and want to use the new Idea Portal. I wrote a script that created 'im_m2m_idea_category' mapping records that tie existing ideas to categories. The old ideas are still not showing in the portal. ...
Hi, I want to generate a notification when a Resource Plan assigned to resource/user.. Can anyone please help give me some idea how to do this
I have set the functional currency field delfault value to another currency using dictionary default value but I want it to updated on status report financial tab or shoe there the what o have set defalut one.
Hi, Some one help me how to take Expense Line amount from Labor Rates. i am using OOB script, as per Labor rate card my Hourly_rate is 58.2$, but here is taking 100$ as default. How to Fix this. 1.we are maintaining all Users of Rate Lines under De...
From my reading on the wiki, there isn't an explicit definition of what an artifact is. Through context clues, is it safe to assume that artifacts are synonymous with application files?
Hi, Some one help me, i created my account in Hub spot trail version and created API-Key How to integrate Hubspot with ServiceNow opportunity table
Now default currency for functional currency field is USD can we set it to any another currency on cost plan form in service now ?
