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Resolved! Report within which Team a SLA has been breached

Hi all,  we have little Problem with Reporting on SLA's and I would like to ask you if you may know a way to solve this.  We have two Groups mainly working on Incidents, if Group A did not find a solution it escalates the INC to Group B. As we Report...

JanStrama by Giga Contributor
  • 9320 Views
  • 8 replies
  • 7 helpfuls

Import Projects into ServiceNow PPM from an excel sheet.

I know it is possible to import a Project from Microsoft Project but is it possible to import a list of say 100 projects from an excel sheet? The excel sheet has the following columns Project name, Project Description, Start Date, End Date and Divisi...

Resolved! Send email notification when date is reached

Hi,I want an email to be sent when a specific date field has reached 30 days before the actual date.I have set this on the contracts table but is it not working, does anyone know a script I can use?The field is a date field called u_review_dateWhen t...

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Resolved! Idea creation available to end users

My organization wants to make the create new idea module accessible to all the end users. I made the module visible to all the the users, however end users can only view the form but cannot edit it. What should I do, such that end users can create an...

sri_snow89 by Tera Expert
  • 3050 Views
  • 4 replies
  • 3 helpfuls

Any suggestions on what we can do to make the planned duration field editable or is it best practice not to be able to edit this field?

I enabled the ‘Enable altering of planned date(s) for task in WIP/Closed’ option in our test instance and now I can edit the Planned Start Date on projects, which also updates the Project Planned End Date automatically. However, the Planned duration ...

Hernan3 by Kilo Contributor
  • 1744 Views
  • 3 replies
  • 0 helpfuls

Portfolio Target vs Portfolio Budget

Hi Team,We are on Helsinki, May we know the difference between portfolio target and portfolio budget.What we understand so far is that portfolio budget is high level estimate of budget for a financial year.So what is the use of portfolio budget? and ...

Navn1 by Kilo Contributor
  • 1284 Views
  • 2 replies
  • 0 helpfuls

How to report on Project Budget vs. Actual

We have a need to show the Total Budget vs. Total Actuals on projects.  I thought there would be an OOB Database View since I figured this was a pretty common use case, but I was unable to fine one to help. I’m curious as to if/how folks using Projec...

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jackjulio by Kilo Contributor
  • 2063 Views
  • 2 replies
  • 0 helpfuls

Project Management - restrict access to projects

Hi folks, need help on the project management module. I have this requirement: the project managers need to see only their projects (assigned to). All the other projects need to be restricted from the view. Of course, the program/portfolio managers i...

Scrum Teams vs Work Groups

So it looks like the SDLC / Project areas of the tool have a concept called "teams", which for the life of me looks exactly like Assignment Groups but without the roles.Much of the OOB sprint planning seems to hinge on that Team concept but I can't u...

Uncle Rob by Kilo Patron
  • 3993 Views
  • 31 replies
  • 0 helpfuls