Hi, I wonder if I am doing something wrong when allocating resources to a project. This is what I am doing: I had users assigned ppm_resource roles, and then imported project from MS Project. For the tasks that had users assigned in MS Project, reso...
We are trying to create an interactive filter based on Short Description or Project number so that people can choose a specific project and filter all the reports on the homepage.
Hello, we are looking to bring the "notes" field into reports we do on time cards / time sheets. I haven't figured out where this field actually lives yet, as it doesn't seem to be a part of either of those tables. From what I can tell, whatever is e...
Hi, I need to create some trending reports in Service Now that show a quarter to quarter trend up to six quarters. What would be the best way to create such a dynamic report? Is it even possible? Thank you for all your support on this!
Hi Team, We are testing the agile module in our development instance. But when viewing the Agile Board, the Sprint board says "you do not have access to this board." For the module I have setup an agile group, created a release, sprints and stories w...
We are having some very impactful performance issues in our instance. We are concerned because we are on the verge of populating our CMDB with multiple data sources -- but we aren't comfortable proceeding considering the system performance is already...
Hi, We are trying to implement 'a single front door' for all our demands. To do this, I want to be able to direct end users to a landing page and have them create a demand, any type of demand. Based on the 'type' of demand, I then want the demand man...
Background: We're fairly new to the PPM module. We have several projects in flight, and I'd like to avoid anyone else going through what I just did. I was at the end of the Project (which was still in the "Execution" stage). I decided to manually cha...
Hi Everyone, ServiceNow provides OOTB functionality to create a project from a demand. And Demand appears as a related list on the project form. When a project is created from a demand any resource plans attached to the demand propagate to the projec...
Hi, I need to import data from an excel speadsheet into 2 fields of the currency type. A few of the values contain digits after the decimal point. However when i do the import, ServiceNow is rounding off the decimal points so that each new value in ...
I am trying to find a ServiceNow out-of-box "requirements management" module that manages requirements at high level and at child levels (multiple requirement hierarchies), can link them to development efforts and solution (user stories); can link th...
A user fills out a form and clicks submit via webpage.An email is sent to our instance and creates an incident.This is what a portion of that inbound email looks like:First Name: JohnLast Name: SmithEmployee Contractor Id: 8675309123Email Address: jo...
We are looking to start using Resource Management (SNOW Istanbul version) to support Capacity Planning, and I have a couple of questions, for which I would appreciate support / feedback / advice ..." This should be managed via Resource Plan, assigne...
We upgraded from Istanbul to Kingston Patch 2 and now there are some projects that do not show the project tasks in the Planning Console. I could not troubleshoot this issue and I was hoping someone would know why this is happening. The Project ha...
Hello, We would like to be able to perform cost benefit analysis of a project in ServiceNow. The challenge we're facing, is the following: When costs are planned for the project CBA part, operations costs are also included for a few years after the p...
